Multitasking, Information Disclosure, and Product Quality: Evidence from Nursing Homes
Multitasking, Information Disclosure, and Product Quality: Evidence from Nursing Homes
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DOI：
10.1111/j.1530-9134.2012.00341.x
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发表时间：
2012-09-01
影响因子：
1.9
通讯作者：
Lu, Susan Feng
中科院分区：
文献类型：
--
作者：
Lu, Susan Feng
本文使用强制性质量披露政策，养老院质量倡议(NHQI)，调查质量报告单如何影响企业对多维产品质量的选择。研究发现，引入NHQI后：(1)已报告维度的质量指标得分提高，而未报告的维度得分下降；(2)没有证据表明养老院减少了与质量相关的投入；(3)消费者需求对NHQI质量指标的变化变得敏感。这些发现与多任务假设相一致，即公司可能通过在不一定提高整体质量的情况下跨质量维度重新分配努力来应对信息披露。
This paper uses a mandatory quality disclosure policy, the Nursing Home Quality Initiative (NHQI), to investigate how quality report cards affect firms choices of multidimensional product quality. I show that after the introduction of NHQI: (1) scores of quality measures improve for the reported dimensions but deteriorate for the unreported ones; (2) there is no evidence that nursing homes decrease quality-related inputs; (3) consumer demand becomes sensitive to changes in the NHQI quality measures. These findings are consistent with the multitasking hypothesis that firms may respond to information disclosure by reallocating effort across dimensions of quality without necessarily increasing overall quality.