Alcohol sales to pseudo-intoxicated bar patrons
Alcohol sales to pseudo-intoxicated bar patrons
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DOI：
10.1093/phr/114.4.337
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发表时间：
1999-07-01
影响因子：
3.3
通讯作者：
Fletcher, L
中科院分区：
文献类型：
--
作者：
Toomey, TL;Wagenaar, AC;Fletcher, L
目标。尽管法律禁止此类销售，但许多场所仍向明显喝醉的顾客提供酒精饮料。为了指导制定减少这些非法酒精销售的干预措施，本研究使用控制醉酒的演员来确定服务器是否识别出明显的醉酒迹象，并评估下水道在处理醉酒顾客时使用的策略。方法，30至50岁的男性演员在试图购买酒精饮料时表现出明显醉酒的迹象，如果在第一次尝试期间得到服务，这些假醉酒的买家会在同一次访问中进行第二次购买尝试。观察员陪同演员；每次访问后，演员和观察员都会记录服务员的行为和评论。结果，首次购买尝试中 68% 的演员和第二次购买尝试中的 53% 向扮演醉酒顾客的演员提供酒精饮料（总共 106 次购买尝试中的 62%）。最常见的拒绝技巧是直接拒绝（占拒绝的 68%），没有任何借口或参考演员明显的醉酒程度，服务员第二常用的拒绝技巧是提供不含酒精的饮料，例如咖啡或水（占拒绝的 18%）。结论。需要进一步的研究来确定为什么识别醉酒的下水道会提供酒精饮料，以及需要哪些培训、出口政策和外部压力来减少向明显醉酒顾客的非法酒精销售。
Objectives. Many establishments serve alcoholic beverages to obviously intoxicated patrons despite laws against such sales. To guide the develop ment of interventions to reduce these illegal alcohol sales, this study used actors reigning intoxication to determine whether servers recognized obvious signs of intoxication and to assess the tactics sewers used when dealing with intoxicated patrons.Methods, Male actors ages 30 to 50 acted out signs of obvious intoxication as they attempted to purchase alcoholic beverages, If served during the first attempt, these pseudo-intoxicated buyers made second purchase attempts during the same visit. Observers accompanied the actors; after each visit, actors and observers recorded the servers' behavior and comments.Results, Alcoholic beverages were served to actors portraying intoxicated patrons at 68% of first purchase attempts and 53% of second purchase attempts (62% of a total of 106 purchase attempts). The most common refusal technique was a direct refusal (68% of refusals), made with either no excuse or with reference to the actors' apparent intoxication level, Servers second most commonly used refusal technique was offering alcohol-free beverages, such as coffee or water (18% of refusals).Conclusions. Further research is needed to determine why sewers who recognize intoxication serve alcoholic beverages and what training, outlet policies, and external pressures are needed to reduce illegal alcohol sales to obviously intoxicated patrons.