Well-being creation by senior volunteers in a service provider context
Well-being creation by senior volunteers in a service provider context
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DOI：
10.1108/jstp-07-2022-0137
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发表时间：
2022-12
影响因子：
4.6
通讯作者：
K. Shirahada;Alan Wilson
中科院分区：
文献类型：
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作者：
K. Shirahada;Alan Wilson
目的本研究旨在探讨老年志愿者在老龄化社会中的重要性，从志愿者参与的动机和服务提供中的价值共创/共毁两个方面，深入理解老年人如何通过志愿服务创造幸福感。摘要本研究以立意抽样的方式，对日本及英国的15位资深志愿导游进行质性研究。的Gioia方法来识别数据结构，并创建一个概念模型的数据进行了分析。FindingsSeniors开始与不同的动机的混合物，不仅象征性和健康的。然而，经过一段时间的培训后，他们更加意识到自己作为服务提供者的志愿者作用，并可能努力为客户带来最大的利益。这一角色的总体表现有助于他们的福祉。他们也可能经历价值共同毁灭的情节;这种负面的经验可以通过建立良好的关系，与他们的同事在组织中克服。实际含义该文件确定了组织支持的想法，为高级服务提供者志愿者，旨在克服负面的经验，实现福祉，在培训和改善组织成员之间的沟通方面。独创性/value-this研究有助于变革性的服务研究文献，通过构建一个模型来展示志愿服务作为服务提供者，服务提供和福祉创造的期望之间的关系。本文还讨论了志愿服务提供对老年志愿者幸福感的积极和消极影响。
PurposeGiven the importance of senior volunteers in an ageing society, this study aims to deepen the understanding of how seniors create well-being by volunteering as service providers in terms of motivations for volunteer participation and value co-creation/co-destruction in service provision.Design/methodology/approachFocussing on senior volunteers acting as service providers in the tourism sector, this study conducted a programme of qualitative research with 15 senior volunteer tour guides in Japan and the UK through the purposive sampling method. The data were analysed by the Gioia method to identify data structure and create a conceptual model.FindingsSeniors start with a mixture of different motivations, not only symbolic and health ones. However, after a certain period of training, they become more aware of their volunteer role as service providers and may strive to maximise the benefits to their clients. The overall performance of such a role supports their well-being. They may also experience episodes of value co-destruction; such negative experiences may be overcome by building good relationships with their colleagues in the organisation.Practical implicationsThe paper identifies organisational support ideas for senior service provider volunteers aimed at overcoming negative experiences and achieving well-being, in terms of training and improved communication between organisation members.Originality/valueThis study contributes to the transformative service research literature by constructing a model to showcase the relationship amongst expectations of volunteering as a service provider, service delivery and well-being creation. This paper also discusses the positive and negative effects of volunteer service delivery on senior volunteers' well-being.