When it pays to be friendly: employment relationships and emotional labour in hairstyling
When it pays to be friendly: employment relationships and emotional labour in hairstyling
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DOI：
10.1111/j.1467-954x.2010.01900.x
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发表时间：
2010-05-01
影响因子：
2.5
通讯作者：
Cohen, Rachel Lara
中科院分区：
文献类型：
--
作者：
Cohen, Rachel Lara
本文探讨了发型设计中的工作者与客户的关系。数据来自15小时支付和32个自雇发型师和自我管理的调查采访。就业关系被认为是部署情绪劳动的核心。自雇业主经营者高度依赖于客户，依赖于深度代理，制定优惠，并且当他们未能实现其“凝固服务”时，容易出现情绪爆发点。相比之下，时薪造型师表演表面表演，抵制无偿的帮助，经历更少的突破点。从方法论上，本文论证了比较雇佣关系分析（CERA）的重要性，揭示了就业结构和劳动过程经验之间的关系。
This article examines worker-client relationships in hairstyling. Data are drawn from interviews with 15 hourly-paid and 32 self-employed hairstylists and a self-administered survey. Relations of employment are found to be central to the deployment of emotional labour. Self-employed owner-operators are highly dependent on clients, rely on deep-acting, enact favours, and are prone to emotional breaking points when they fail to realise their 'congealed service'. In contrast, hourly-paid stylists perform surface acting, resist unpaid favours and experience fewer breaking points. Methodologically this article demonstrates the importance of comparative employment relations analysis (CERA) for exposing the relationship between employment structures and labour process experiences.