Making action visible in time-critical work
Making action visible in time-critical work
复制标题
在时间紧迫的工作中让行动可见
DOI：
10.1145/1124772.1124804
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发表时间：
2006
期刊：
影响因子：
--
通讯作者：
J. Landgren
中科院分区：
文献类型：
--
作者：
J. Landgren
本文介绍了对应急响应领域的时间关键工作和消防人员的操作工作进行的人种学研究的描述性描述。作为此类工作的一部分，口头交流给消防人员的行为问责带来了困难。工作节奏和时间结构的概念被用作分析框架。设计含义表明，口头交流应该持久、可见且易于访问，以支持问责制。这些设计含义将结合消防人员的工作实践进行讨论。
This paper presents descriptive accounts from an ethnographic study of time-critical work in the domain of emergency response and the operative work of fire crews. The verbal communication as part of such work creates difficulties in providing accountability of the fire crew's actions. The concept of work rhythms and temporal structures is used as an analytical framework. Design implications are presented suggesting that verbal communication should be made persistent, visible and accessible in order to support accountability. These design implications are discussed in relation to the fire crew's work practice.