Where Did You Serve? Veteran Identity, Representative Bureaucracy, and Vocational Rehabilitation
Where Did You Serve? Veteran Identity, Representative Bureaucracy, and Vocational Rehabilitation
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DOI：
10.1093/jopart/mus030
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发表时间：
2013-04-01
影响因子：
4.2
通讯作者：
Wilkins, Vicky M.
中科院分区：
文献类型：
--
作者：
Gade, Daniel M.;Wilkins, Vicky M.
对代议制官僚制的研究调查了公共机构内部更高水平的代表性是否会影响政策结果。我们通过研究象征性表征对客户对退伍军人事务部管理的职业康复计划的看法的影响来扩展这条调查线。我们测试了被动表征和象征表征对老兵身份的影响。这是第一批调查与不可变特征无关的身份的研究之一。我们质疑一个人选择的与职业相关的身份，比如退伍军人身份，如何影响客户与政府项目的关系。我们发现，在职业康复系统的退伍军人来访者中，当他们知道或相信他们的咨询师也是退伍军人时，他们对咨询师的行为有实质性的不同，并且对项目的总体满意度显著提高。
The research on representative bureaucracy investigates whether higher levels of representation within public agencies affect policy outcomes. We expand this line of inquiry by examining the effect of symbolic representation on the clients' perceptions of the vocational rehabilitation program administered by the Department of Veterans Affairs. We test the link between passive representation and symbolic representation for Veteran identity. This is one of the first studies to investigate an identity not associated with immutable characteristics. We question how an identity related to a profession that an individual selects into, like Veteran status, can influence a client's relationship with a government program. We find that Veteran clients of the vocational rehabilitation system perceive substantial differences in the behaviors of their counselor and report significantly higher levels of overall satisfaction with the program when they know or believe their counselor is also a Veteran.