Functionality, usability, and accessibility Iterative user-centered evaluation strategies for digital libraries
Functionality, usability, and accessibility Iterative user-centered evaluation strategies for digital libraries
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DOI：
10.1108/14678040610654828
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发表时间：
2006-01-01
影响因子：
1.1
通讯作者：
McClure, Charles R.
中科院分区：
文献类型：
--
作者：
Bertot, John Carlo;Snead, John T.;McClure, Charles R.
数字图书馆信息服务和产品的可用性、功能性和可访问性测试对于向用户提供高质量的服务至关重要。本文的目的是详细介绍一个长期的，不断发展的努力，以发展有意义的评估数字libraris.Design/方法/approach -一个多年的研究，以确定适当的评估技术，工具和方法的佛罗里达电子图书馆（FEL）和其他数字图书馆的努力。通过与其他数字图书馆倡议和多个版本的FEL的评估工作，随着时间的推移迭代设计的评估协议和方法。本文所描述的研究依赖于功能，可用性和可访问性的评估策略相结合，反复应用到评估图书馆的角度来看，patron needs.Findings -通过结合这三种方法，研究人员发现，他们能够创建一个丰富的和强大的数字图书馆的评估，占不同的用户群体的需求。这些方法可以提供详细的评估，在何种程度上的信息和服务是可理解的所有用户，在何种程度上的特点和功能，必要的提供图书馆的职能运作正常，以及在何种程度上的数字图书馆满足不同人口的用户的需求。在发展和完善数字图书馆方面的迭接评价战略;详细说明了侧重于服务如何满足用户需求的方法;并鼓励进一步讨论在评估这些图书馆时如何使用这些多重评价方法。
Purpose - Usability, functionality, and accessibility testing of digital library information services and products is essential for providing high quality services to users. This paper aims to detail a long-term, evolving effort to develop meaningful evaluations for assessing digital libraries.Design/methodology/approach - A multi-year study to determine appropriate evaluation techniques, tools, and methodologies for the Florida Electronic Library (FEL) and other digital library efforts. The evaluation protocols and approaches were designed iteratively over time through assessment efforts with other digital library initiatives and with multiple versions of the FEL. The research described in this paper relies on a combination of functionality, usability, and accessibility evaluation strategies applied iteratively to assess libraries from the perspective of patron needs.Findings - By combining these three methodologies, the researchers found that they were able to create a rich and robust evaluation of digital libraries, accounting for needs of diverse user populations. These methodologies can provide detailed evaluations of the extent to which information and services are comprehensible for all users, the extent to which the features and functions necessary to provide library functions operate properly, and the extent to which the digital library meets the needs of a diverse population of users.Originality/value - This paper aims to demonstrate the potential roles of multiple, iterative evaluation strategies in the development and refinement of digital libraries; details the methodologies that focus on how the services meet the needs of users; and encourages further discussion of the uses of these multiple evaluation approaches in assessing these libraries.