Provider perspectives of telemedicine encounter quality
Provider perspectives of telemedicine encounter quality
复制标题
远程医疗质量的提供商观点
DOI：
10.1504/ijhtm.2005.006990
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发表时间：
2005
影响因子：
1
通讯作者：
A. Hevner
中科院分区：
文献类型：
--
作者：
C. LeRouge;Monica J. Garfield;A. Hevner
远程医疗系统有可能通过虚拟访问提高质量和效率，从而彻底改变医疗保健。为了实现这一目标，了解远程医疗遇到的过程是至关重要的。整体（社会技术）的远程医疗质量的理解仍然有限。我们从直接使用该技术并负责患者护理的医疗专业人员的角度进行这项研究。我们使用包括多种方法（直接观察，访谈，调查）和观点（研究人员，提供者）的实地研究来收集和解释数据。基于这些数据，我们开发了一个丰富的远程医疗质量属性模型。我们讨论了衍生的质量属性（包括每个属性的相关性），并确定了谁可以应用控制和何时最好地应用控制方面的控制机会。实际影响和未来的方向。
Telemedicine systems have the potential to revolutionise healthcare by enhancing quality and efficiency through virtual access. To serve this goal, it is fundamental to understand the telemedicine encounter process. Holistic (sociotechnical) understanding of telemedicine encounter quality is still limited. We conduct this study from the position of the medical professionals who directly use the technology and are accountable for patient care. We use a field study comprising multiple methods (direct observation, interview, survey) and perspectives (researcher, provider) to collect and interpret data. Based on the data, we develop a rich model of telemedicine encounter quality attributes. We discuss the derived quality attributes (including the relevance of each attribute) and identify opportunities for their control in terms of who can apply control and when the control is best applied. Practical implications and future directions are presented.