The use and usefulness of performance measures in the public sector
The use and usefulness of performance measures in the public sector
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DOI：
10.1093/oxrep/19.2.250
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发表时间：
2003-06-01
影响因子：
6.8
通讯作者：
Wilson, D
中科院分区：
文献类型：
--
作者：
Propper, C;Wilson, D
本文的重点是关于公共部门绩效衡量的使用和有用性的经验证据。它首先考虑公共部门的特点，这些特点使绩效衡量的使用变得复杂：多重负责人和多重任务的问题。它讨论了绩效测量可能采取的形式，这些测量的使用，以及个人可能对它们做出的反应。从教育和卫生领域的实证例子，重点是美国和英国，进行审查。有明确的证据表明对这些措施作出了反应。有些反应能够提高效率，但有些反应却不能，它们属于“游戏”的范畴。一般来说，很少有人评估绩效措施是否能改善服务。论文最后考虑了如何使用这些措施以及收集哪些措施是有用的。
The paper focuses on the empirical evidence on the use and usefulness of performance measures in the public sector. It begins with consideration of the features of the public sector which make the use of performance measures complex: the issues of multiple principals and multiple tasks. It discusses the form that performance measures may take, the use made of these measures, and the responses that individuals may make to them. Empirical examples from the fields of education and health, with a focus on the USA and UK, are examined. There is clear evidence of responses to such measures. Some of these responses improve efficiency, but others do not and fall into the category of 'gaming'. Generally, there has been little assessment of whether performance measures bring about improvements in service. The paper ends with consideration of how such measures should be used and what measures are useful to collect.