Jooka: A Bilingual Chatbot for University Admission
Jooka: A Bilingual Chatbot for University Admission
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Jooka：用于大学招生的双语聊天机器人
DOI：
10.1007/978-3-030-72660-7_64
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发表时间：
2021
期刊：
影响因子：
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通讯作者：
Slim Abdennadher
中科院分区：
文献类型：
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作者：
Walid El Hefny;Yasmin Mansy;Mina Abdallah;Slim Abdennadher
高中生在高年级时开始申请大学。这标志着一个令人沮丧和紧张的时期的开始，为学生以及招生工作人员。学生们有无数的疑问和问题需要招生工作人员反复回答和解决。然而，随着现代技术的兴起，如会话代理，录取过程可以自动化，以减少录取工作人员的负担。因此，我们调查了为特定目标人群设计的聊天机器人在大学录取中的有用性。为一所大学开发了一个名为“Jooka”的聊天机器人，以改善他们的录取过程。由于我们的目标受众主要是双语，我们为Jooka添加了双语支持。Jooka理解用英语和阿拉伯语书写的查询，并根据查询语言做出响应。进行了一项调查，以评估Jooka与家长和高中参与者的表现。总体而言，结果表明用户非常愿意接受和采用新技术。
High school students start to apply to universities during their senior year. This marks the beginning of a frustrating and stressful period for the students as well as the admission staff. Students have countless queries and issues that need to be repeatedly answered and solved by the admission staff. However, with the rise of modern technologies such as conversational agents, the admission process can be automated to decrease the load of the admission staff. Therefore, we investigated the usefulness of a chatbot for university admission that is designed for a specific target demographic. A chatbot was developed named “Jooka” for a university to improve their admission process. Since our target audience is predominately bilingual, we added bilingualism support to Jooka. Jooka understands queries written in English and Arabic, and responds according to the query language. A survey was conducted to evaluate the performance of Jooka with parents and high school participants. Overall, the results showed great acceptance and willingness from users to adopt the new technology.