Trust and Team Performance: A Meta-Analysis of Main Effects, Moderators, and Covariates
Trust and Team Performance: A Meta-Analysis of Main Effects, Moderators, and Covariates
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DOI：
10.1037/apl0000110
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发表时间：
2016-08-01
影响因子：
9.9
通讯作者：
Gillespie, Nicole
中科院分区：
文献类型：
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作者：
De Jong, Bart A.;Dirks, Kurt T.;Gillespie, Nicole
通过收集112个独立研究(N=7,763个团队)的证据，我们元分析了团队内部信任是否与团队绩效正相关的基本问题，以及在什么情况下信任特别重要。我们通过分析总体信任-绩效关系，通过控制其他相关预测因素和协变量来评估这种关系的稳健性，并检验这种关系的强度如何作为几个调节因素的函数来解决这些问题。我们的研究结果证实，团队内部信任与团队绩效呈正相关，并具有高于平均水平的影响(Rho=0.30)。协变量分析表明，在控制了团队对领导者和过去团队绩效的信任以及信任的各个维度(即认知和情感)后，这种关系仍然有效。调节变量分析表明，信任-绩效关系取决于团队中任务相互依赖、权威分化和技能分化的水平。最后，我们对文献中关于信任和团队绩效的概念和测量的几个新兴问题(即内部信任的指称、绩效的维度、绩效的客观性)进行了初步分析。总而言之，我们的发现有助于(A)整合内部信任研究领域，(B)解决关于信任-绩效关系的混合发现，(C)克服学术界对信任对团队绩效的主要影响的怀疑，以及(D)确定信任对团队绩效最重要的条件。
Cumulating evidence from 112 independent studies (N = 7,763 teams), we meta-analytically examine the fundamental questions of whether intrateam trust is positively related to team performance, and the conditions under which it is particularly important. We address these questions by analyzing the overall trust-performance relationship, assessing the robustness of this relationship by controlling for other relevant predictors and covariates, and examining how the strength of this relationship varies as a function of several moderating factors. Our findings confirm that intrateam trust is positively related to team performance, and has an above-average impact (rho = .30). The covariate analyses show that this relationship holds after controlling for team trust in leader and past team performance, and across dimensions of trust (i.e., cognitive and affective). The moderator analyses indicate that the trust-performance relationship is contingent upon the level of task interdependence, authority differentiation, and skill differentiation in teams. Finally, we conducted preliminary analyses on several emerging issues in the literature regarding the conceptualization and measurement of trust and team performance (i.e., referent of intrateam trust, dimension of performance, performance objectivity). Together, our findings contribute to the literature by helping to (a) integrate the field of intrateam trust research, (b) resolve mixed findings regarding the trust-performance relationship, (c) overcome scholarly skepticism regarding the main effect of trust on team performance, and (d) identify the conditions under which trust is most important for team performance.