Monitoring performance indicators in the Portuguese hospitality sector
Monitoring performance indicators in the Portuguese hospitality sector
复制标题
监测葡萄牙酒店业的绩效指标
DOI：
10.1108/ijchm-03-2017-0178
复制
发表时间：
2019
影响因子：
11.1
通讯作者：
Fátima Rocha
中科院分区：
文献类型：
--
作者：
M. Ribeiro;Maria Luísa Vasconcelos;Fátima Rocha
目的本文旨在分析葡萄牙酒店业的绩效评估。它评估监测业绩指标的频率、赋予这些指标的相关性以及两者之间的关系。它进一步评估是否在葡萄牙酒店业的绩效评估实践是基于平衡计分卡（BSC）philosophy.Design/方法/approachThe研究建立在一个博士研究解决酒店业在葡萄牙。从理论上讲，它诉诸于绩效指标和葡萄牙酒店业的文献综述。从经验上讲，它着眼于2012年在葡萄牙运营的四星级和五星级酒店的样本。一份问卷调查，解决平衡计分卡的四个方面，并进行了描述性分析developed.FindingsPerformance指标涵盖平衡计分卡的四个方面，在一个平衡的方式，这证实了它的相关性作为一种战略管理工具。然而，最经常监测的绩效指标与那些被认为最相关的绩效指标之间并不一致。实际影响这项研究审查/确定了适合酒店业的绩效指标，并强调了改善葡萄牙酒店业使用绩效指标的方法。社会影响将绩效指标的使用重新定向到长期目标将有利于酒店业的财务业绩，对就业产生积极影响。这是特别相关的，因为酒店业是一个活动的强烈特点是季节性。独创性/valueThis是一个描述性的研究有关的指标在葡萄牙酒店业的使用，到目前为止不存在/创新。它强调了葡萄牙酒店业绩效指标选择的变化，并为未来的绩效评估框架提供了建议。
PurposeThis article aims to analyze performance evaluation in the Portuguese hospitality sector. It assesses the frequency with which performance indicators are monitored, the relevance assigned to them and how the two are related. It further evaluates whether performance evaluation practices in the Portuguese hospitality sector are based on the balanced scorecard (BSC) philosophy.Design/methodology/approachThe study builds upon a doctoral research addressing the hospitality sector in Portugal. Theoretically, it resorts to a literature review on performance indicators and the Portuguese hospitality sector. Empirically, it looks at a sample of four- and five-star hotels operating in Portugal in 2012. A questionnaire addressing the four perspectives of BSC was applied, and a descriptive analysis was developed.FindingsPerformance indicators cover the four perspectives of BSC in a balanced way, which confirms its relevance as a strategic management tool. However, there is no coincidence between the performance indicators most frequently monitored and those considered to be most relevant.Practical implicationsThe study reviews/identifies performance indicators suitable for the hospitality sector and highlights ways to improve their use in the Portuguese hospitality sector.Social implicationsRedirecting the use of performance indicators to long-term objectives will benefit the financial results of the hospitality industry, with positive impacts on employment. This is particularly relevant as the hospitality industry is an activity strongly characterized by seasonality.Originality/valueThis is a descriptive study related to the use of indicators in the Portuguese hotel sector, to this date inexistent/innovative. It highlights the need for changes in the choice of performance indicators in the Portuguese hospitality sector and offers suggestions for future performance evaluation frameworks.