Putting a face to a name: Telephone contact as part of a blended approach to probation supervision
Putting a face to a name: Telephone contact as part of a blended approach to probation supervision
复制标题
名字与面孔:电话联系作为缓刑监督混合方法的一部分
DOI:
10.1177/02645505211050870
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发表时间:
2021
影响因子:
1.5
通讯作者:
Jess Lawrence
中科院分区:
文献类型:
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作者:
Jane Dominey;David Coley;K. Devitt;Jess Lawrence
This article is about the experience of telephone supervision from the perspective of practitioners. It is set in the context of the Covid-19 pandemic, which changed and challenged the nature of probation supervision and required service users and supervisors to communicate remotely, using the telephone, rather than by meeting face-to-face. The article explores some of the impacts and consequences of telephone contact and examines the extent to which this approach has a part to play in future, post-pandemic, ways of working. The article draws on findings from a research project examining remote supervision practice during the pandemic. Fieldwork (comprising an online survey and a series of semi-structured interviews) was conducted between July and September 2020 in three divisions within an English community rehabilitation company. The article reinforces the importance of face-to-face work in probation practice but suggests that there is scope to retain some use of telephone supervision as part of a future blended practice model. Further thinking about telephone supervision might consider these three themes identified in the research: remote working limits the sensory dimension of supervision, relationships remain at the heart of practice, and good practice requires professional discretion.
DOI:
--
发表时间:
2021
期刊:
--
影响因子:
--
作者:
Yvonne Jewkes;Alison Young
通讯作者:
Alison Young