Costume vs. Wizard of Oz vs. Telepresence: How Social Presence Forms of Tele-operated Robots Influence Customer Behavior
Costume vs. Wizard of Oz vs. Telepresence: How Social Presence Forms of Tele-operated Robots Influence Customer Behavior
复制标题
服装、绿野仙踪、远程呈现：远程操作机器人的社交存在形式如何影响客户行为
DOI：
10.1109/hri53351.2022.9889665
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发表时间：
2022
期刊：
影响因子：
--
通讯作者：
H. Ishiguro
中科院分区：
文献类型：
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作者：
Sichao Song;Jun Baba;Junya Nakanishi;Y. Yoshikawa;H. Ishiguro
在这项研究中，我们探索的有效形式的社会存在的遥操作机器人提供客户服务。特别是，我们解决了远程操作机器人是否以及如何显示操作员的存在，以及它对人们的感知和行为会产生什么影响的问题。我们在超市推出了一个远程操作机器人，并让它发送食谱传单。我们通过显示或不显示操作员的面部照片（F）和使用或不使用语音转换（V）来调整机器人的社交存在，导致三种形式的存在：绿野仙踪（F：否，V：是），服装（F：是，V：是）和远程呈现（F：是，V：否），这表明操作员的存在从低到高。我们确定，客户的行为显着不同，当他们面对不同形式的遥控机器人。我们的机器人表现出适度的存在的操作员（服装形式）实现了整体最佳性能。基于这些研究结果，我们讨论了远程操作机器人的存在的三种形式的优点和缺点，并建议各种应用程序的适当形式。
In this study, we explore the effective form of social presence for a tele-operated robot to provide customer service. Particularly, we address the question on if and how a tele-operated robot displays the presence of an operator, and what effects it would have on people's perception and behavior toward it. We launched a tele-operated robot in a supermarket and had it deliver recipe flyers. We adjusted the robot's social presence by showing or not showing the photo of an operator's face (F) and using or not using voice conversion (V), leading to three forms of presence: Wizard of Oz (F: no, V: yes), costume (F: yes, V: yes), and telepresence (F: yes, V: no), which indicated the operator's presence from a low to a high level. We determined that the customers behaved significantly different when they faced the tele-operated robot in different forms. Our robot that exhibited a moderate presence of the operator (costume form) achieved the overall best performance. Based on these findings, we discuss both the strengths and weaknesses of the three forms of presence for a tele-operated robot and recommend the appropriate form for various applications.