AC 2010-602: "MORE THAN JUST ENGINEERS"- HOW ENGINEERS DEFINE AND VALUE COMMUNICATION SKILLS ON THE JOB.
AC 2010-602: "MORE THAN JUST ENGINEERS"- HOW ENGINEERS DEFINE AND VALUE COMMUNICATION SKILLS ON THE JOB.
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AC 2010-602：“不仅仅是工程师”——工程师如何定义和评估工作中的沟通技能。
DOI：
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发表时间：
2010
期刊：
影响因子：
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通讯作者：
Thomas McGlamery
中科院分区：
文献类型：
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作者：
Christine G. Nicometo;Traci M. Nathans;Thomas McGlamery
虽然大多数专业和学术来源都表示需要具有较强沟通能力的工程师，但这些技能实际上被定义为在职技能在文献中仍然有些模糊。在这项对来自工业和政府工程工作场所的实践工程师的混合方法研究中，我们听到并观察了一些答案，以帮助定义工程师在工作中实际练习的沟通技能。通过过去两年收集的六个工作场所案例研究（包括超过50个小时的观察和50多个访谈），工程师及其经理的访谈（N=91），以及工程师和工程经理的调查（N=162）的定性数据，出现了三个主要主题，以提供深入了解工程师在他们说他们重视其他工程师的“有效沟通”时的含义。第一个主题是我们研究中的许多工程师所描述的“大局”，或者有效地说话，写作和与特定学科，工作组或焦点之外的观众互动的能力。我们的第二个主题集中在工程师的意愿和自我激励，发起与他人的沟通，并寻求通过非正式的互动资源信息。最后，第三个主题涉及工程师认真倾听他人意见的能力，以便将工作做到最好，并取得利益相关者（客户，经理，同事）所重视的结果。
While most professional and academic sources have expressed a need for engineers who possess strong communication skills, what these skills are actually defined as on-the-job remains somewhat vague in the literature. In this mixed-method study of practicing engineers from industry and governmental engineering workplaces, we heard and observed some answers to help define what communication skills engineers are actually practicing in their jobs. Through qualitative data collected over the past two years in six workplace case studies (including over 50 hours of observation and more than 50 interviews), interviews of engineers and their managers (N=91), and surveys of engineers and engineering managers (N=162), three main themes emerged to provide insights into what engineers mean when they say they value “effective communication” in other engineers. The first theme was what numerous engineers in our study described as “the big picture,” or the ability to effectively speak, write, and interact with audiences who were outside of their specific discipline, work group, or focus. Our second theme centers on an engineer’s willingness and self-motivation to initiate communication with others and to seek out resource information through informal interactions. Finally, the third theme involves the ability of engineers to listen carefully to others in order to do their best work and achieve results that are valued by their stakeholders (clients, managers, co-workers).