A Contingent View of Quality Management-The Impact of International Competition on Quality
A Contingent View of Quality Management-The Impact of International Competition on Quality
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DOI：
10.1111/j.1540-5915.2000.tb00938.x
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发表时间：
2000-09
期刊：
影响因子：
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通讯作者：
Ajay Das;R. Handfield;R. Calantone;Soumen Ghosh
中科院分区：
文献类型：
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作者：
Ajay Das;R. Handfield;R. Calantone;Soumen Ghosh
许多关于质量实践和绩效的研究反映了公司基于资源的观点，主要处理制定和执行有效的全面质量管理战略的管理和技术能力的内部问题。关于竞争环境对质量实践和绩效影响的新古典主义观点在实证质量文献中仍然明显缺失。我们的研究旨在通过研究国际竞争对质量管理和绩效的偶然作用来解决这一差距。我们开发和测试质量管理的综合框架，包括高度参与的工作实践、质量实践、质量绩效和公司绩效。然后我们研究国际竞争对框架结构和关系的偶然影响。研究发现，国际竞争可以调节质量实践与客户满意度绩效之间的关系，以及高度参与的工作实践与公司绩效之间的关系。调节效应对质量理论和实践提出了有趣的影响。
Much of the research on quality practices and performance reflects a resource-based perspective of the firm, dealing primarily with internal issues of managerial and technological competence in developing and executing an effective TQM strategy. The neoclassical perspective on the influence of the competitive environment on quality practices and performance remains conspicuously absent in the empirical quality literature. Our study aims to address this gap by examining the contingent role of international competition on quality management and performance. We develop and test an integrative framework of quality management, consisting of high involvement work practices, quality practices, quality performance, and firm performance. We then examine the contingent effects of international competition on the constructs and relationships of the framework. International competition was found to moderate the relationship between quality practices and customer satisfaction performance, as well as the relationship between high involvement work practices and firm performance. The moderator effects suggest interesting implications for quality theory and practice.