Information needs in bug reports: improving cooperation between developers and users

Information needs in bug reports: improving cooperation between developers and users
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Bug 报告中的信息需求：改善开发人员和用户之间的合作

DOI：
10.1145/1718918.1718973
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发表时间：
2010
期刊：
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影响因子：
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通讯作者：
Thomas Zimmermann
Thomas Zimmermann
中科院分区：
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文献类型：
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作者：
S. Breu;Rahul Premraj;Jonathan Sillito;Thomas Zimmermann

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对于许多软件项目来说，错误跟踪系统在支持软件开发人员和用户之间的协作方面发挥着核心作用。为了更好地了解这种协作以及如何改进工具支持，我们对 MOZILLA 和 ECLIPSE 项目的 600 个错误报告样本中提出的问题进行了定量和定性分析。我们对问题进行了分类，并按类别和项目分析了回复率和时间。我们的结果表明，用户的作用不仅仅是报告错误：他们的积极和持续的参与对于在他们报告的错误上取得进展非常重要。根据结果​​，我们提出了四种改进错误跟踪系统的方法。
For many software projects, bug tracking systems play a central role in supporting collaboration between the developers and the users of the software. To better understand this collaboration and how tool support can be improved, we have quantitatively and qualitatively analysed the questions asked in a sample of 600 bug reports from the MOZILLA and ECLIPSE projects. We categorised the questions and analysed response rates and times by category and project. Our results show that the role of users goes beyond simply reporting bugs: their active and ongoing participation is important for making progress on the bugs they report. Based on the results, we suggest four ways in which bug tracking systems can be improved.