Sloan School of Management Working Paper 4372-02 June 2002 CAPABILITY TRAPS AND SELF-CONFIRMING ATTRIBUTION ERRORS IN THE DYNAMICS OF PROCESS IMPORVEMENT
Sloan School of Management Working Paper 4372-02 June 2002 CAPABILITY TRAPS AND SELF-CONFIRMING ATTRIBUTION ERRORS IN THE DYNAMICS OF PROCESS IMPORVEMENT
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斯隆管理学院工作论文 4372-02 2002 年 6 月 流程改进动态中的能力陷阱和自我确认归因错误
DOI：
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发表时间：
2002
期刊：
影响因子：
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通讯作者：
J. Sterman
中科院分区：
文献类型：
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作者：
N. Repenning;J. Sterman
To better understand the factors that support or inhibit internally-focused change, we report the results of an inductive study of one firm’s attempt to improve two of its core business processes. Our data suggest that the critical determinants of success in efforts to learn and improve are the interactions between managers’ attributions regarding the cause of poor organizational performance and the physical structure of the workplace, particularly delays between investing in improvement and recognizing the rewards. Building on this observation, we propose a dynamic model capturing the mutual evolution of those attributions, managers’ and workers’ actions, and the production technology. We use the model to show how managers’ beliefs about those that work for them, workers’ beliefs about those who manage them, and the physical structure of the environment can coevolve to yield an organization characterized by conflict, mistrust, and control structures that prevent useful change of any type. •
