Patient Satisfaction After Treatment of Nonmelanoma Skin Cancer
Patient Satisfaction After Treatment of Nonmelanoma Skin Cancer
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DOI：
10.1111/j.1524-4725.2009.01181.x
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发表时间：
2009-07-01
影响因子：
2.4
通讯作者：
Chren, Mary-Margaret
中科院分区：
文献类型：
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作者：
Asgari, Maryam M.;Bertenthal, Daniel;Chren, Mary-Margaret
背景患者满意度是以患者为中心的护理的一个重要方面，但在治疗非黑色素瘤皮肤癌（NMSC）后尚未进行系统研究，NMSC是最常见的癌症。两个中心的834名连续患者在破坏、切除和莫氏手术前后的护理特征。结果在所有治疗组中，患者对医护人员的人际关系、沟通和医疗服务的财务方面的满意度高于对技术质量、与临床医生相处的时间和医疗服务的可及性的满意度（P < 0.05）。
BACKGROUND Patient satisfaction is an important aspect of patient-centered care but has not been systematically studied after treatment of nonmelanoma skin cancer (NMSC), the most prevalent cancer.OBJECTIVE To compare patient satisfaction after treatment for NMSC and to determine factors associated with better satisfaction.METHODS We prospectively measured patient, tumor, and care characteristics in 834 consecutive patients at two centers before and after destruction, excision, and Mohs surgery. We evaluated factors associated with short-term and long-term satisfaction.RESULTS In all treatment groups, patients were more satisfied with the interpersonal manners of the staff, communication, and financial aspects of their care than with the technical quality, time with the clinician, and accessibility of their care (p