Bridging between organizations and the public: volunteer coordinators' uneasy relationship with social computing
Bridging between organizations and the public: volunteer coordinators' uneasy relationship with social computing
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组织与公众之间的桥梁：志愿者协调员与社交计算的不稳定关系
DOI：
10.1145/2207676.2208341
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发表时间：
2012
期刊：
影响因子：
--
通讯作者：
B. Al
中科院分区：
文献类型：
--
作者：
A. Voida;Ellie Harmon;B. Al
我们提出了一项关于非营利组织志愿者协调员使用社会计算技术的定性研究的结果。志愿者协调员的工作是搭建桥梁的工作——将众多的公共选区以及他们组织内的选区联系在一起。人们可能会期望这类工作得到社交软件的良好支持，其中一些已被发现能够弥合社会资本。然而，我们发现，在许多方面，这类技术不能充分支持志愿者协调员的桥梁建设工作。我们讨论了一些通过社会计算技术建立桥梁的策略，志愿者协调员在使用这些技术时面临的许多挑战，以及设计社会软件以更好地支持组织和公众之间建立桥梁的机会。
We present the results of a qualitative study of the use of social computing technologies by volunteer coordinators at nonprofit organizations. The work of volunteer coordinators is bridge-building work - bringing together numerous public constituencies as well as constituencies within their organizations. One might expect this class of work to be well supported by social software, some of which has been found to enable bridging social capital. However, we find that, in many ways, this class of technology fails to adequately support volunteer coordinators' bridge-building work. We discuss a number of strategies for bridge-building via social computing technologies, numerous challenges faced by volunteer coordinators in their use of these technologies, and opportunities for designing social software to better support bridge-building between organizations and the public.