Sustainable operations-oriented painting process optimisation in automobile maintenance service
Sustainable operations-oriented painting process optimisation in automobile maintenance service
复制标题
汽车维修服务中以可持续运营为导向的涂装流程优化
DOI：
10.1016/j.jclepro.2021.129191
复制
发表时间：
2021-11
影响因子：
11.1
通讯作者：
Huisingh Donald
中科院分区：
文献类型：
--
作者：
Yang Qin;Meng Xin;Zhao Huan;Cao Cejun;Liu Yang;Huisingh Donald
建设更加可持续发展的社会是当今汽车维修公司等服务型制造企业的迫切要求。在汽车维修服务中，传统的涂装工序调度方案通常只考虑企业的利润，而忽略了客户或其他利益相关者的要求。为了弥补这一差距，实现企业的长期可持续经营，本文关注管理者、工人、客户、政府和非政府环保组织的需求，重点研究涂装工序的车辆调度问题。该问题被表述为非线性 0-1 整数规划模型，以最小化完工时间 (MP)、污染物排放总量 (TPE) 和客户感知总满意度 (TCPDS)。设计了遗传算法来求解该模型，并使用来自信息系统和调查的数据进行了实际案例来测试所提出的模型和算法的性能。计算结果表明遗传算法在有效性和稳定性方面表现良好。 Pareto 解决方案表明，优化任务序列有助于提高客户的满意度，同时提高车辆喷漆的完工时间、减少油漆浪费并降低工人的健康和安全风险。与交付时间、汽车喷漆效率相关的分级定价相结合的方法促进了及时客户服务预订百分比的增长，从而提高了客户的感知满意度。本文也进一步指导管理者将可持续发展融入到服务型制造企业的运营中。
Building a more sustainable society is an urgent requirement for today's service-oriented manufacturing enterprises, such as automobile maintenance firms. In automobile maintenance service, traditional painting process scheduling scheme usually only considers the profits of enterprises, ignoring the requirements of customers or other stakeholders. To address this gap and achieve sustainable operations of enterprises in the long term, this paper concentrated on the vehicle scheduling of painting process problem with the concern of the demands of managers, workers, customers, governments and non-government environmental protection organisations. This problem was formulated as a nonlinear 0–1 integer programming model to minimise makespan (MP), total pollutant emissions (TPE) and total customers' perceived dissatisfaction (TCPDS). A genetic algorithm was designed to solve the model, and a practical case using data from both the information system and the survey was performed to test the performance of the proposed model and algorithm. Computational results revealed that the genetic algorithm performed well in terms of validity and stability. Pareto solutions demonstrated that optimising task sequences helped increase customers' perceived satisfaction while improving the makespan of vehicle painting, decreased paint waste, and reduced worker health and safety risks. Some of the increases in the percentage of well-timed customer service reservations were catalysed by the method that combined tiered pricing, related to delivery times, the automobile painting efficiency, which improved customers' perceived satisfaction. This paper also further guides managers to incorporate sustainable development into operations in service-oriented manufacturing enterprises.
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