Accepting the future as ever-changing: professionals’ sensemaking about artificial intelligence
Accepting the future as ever-changing: professionals’ sensemaking about artificial intelligence
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接受不断变化的未来：专业人士对人工智能的理解
DOI：
10.1093/jpo/joab022
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发表时间：
2022
影响因子：
2.2
通讯作者：
Goto Masashi
中科院分区：
文献类型：
--
作者：
河村智行;野口晴康;鷲谷佳宣;当麻哲哉;Goto Masashi
本文探讨了引领专业服务企业数字化的专业人士如何构建他们对人工智能（AI）等新数字技术的看法，以及这些技术对他们未来的影响。这个未充分研究的问题很重要，因为这种早期阶段的设想可以显著影响数字化的后期过程和结果。在2017年至2019年期间，使用访谈和档案数据对日本四大审计公司进行了定性研究，当时其工作组考虑将人工智能应用于其核心审计服务。这项研究的贡献有三个方面。首先，研究结果通过引入一种独特的看待未来的模式来扩展我们对前瞻性意义建构的知识，这种模式接受未来作为应对高度不确定性的一种手段。其次，本研究通过展示专业人员在其专业机构中的嵌入性如何将他们的意义构建的焦点集中在支持机构的要素上，来展示机构与意义构建之间的未充分研究的联系。第三，这些见解增加了我们对数字化和专业的了解，因为他们不断更新对未来的看法，专业人士对数字化的战略可能具有高度的可变性，以及由于他们对数字化的立场有限而对现有专业的数字化的固有矛盾。
This article examines how professionals leading the digitalization of professional service firms construct their views on new digital technologies such as artificial intelligence (AI) and the influence of such technologies on their future. This understudied question is important because such early-stage envisioning can significantly affect the later processes and outcomes of digitalization. A qualitative study was conducted, using interview and archival data, on a Big Four audit firm in Japan during the period 2017–9, when its taskforce considered applying AI to its core audit service. The contribution of this study is threefold. First, the findings expand our knowledge of prospective sensemaking by introducing a distinct mode of viewing the future that accepts the future as ever-changing as a means of coping with high uncertainty. Second, this study demonstrates the understudied link between institutions and sensemaking by showing how professionals’ embeddedness in their professional institution sets the focus of their sensemaking on the elements that support the institution. Third, these insights add to our knowledge of digitalization and professions by suggesting the potential high variability of professionals’ strategies regarding digitalization due to their continuous updating of their view of the future, as well as the inherent antinomy of digitalization for established professions due to their advantaged but constrained position regarding digitalization.
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