CSCW challenges: cooperative design in engineering projects
CSCW challenges: cooperative design in engineering projects
复制标题
DOI：
10.1145/153571.163272
复制
发表时间：
1993-06
期刊：
影响因子：
--
通讯作者：
Kaj Grønbæk;M. Kyng;P. Mogensen
中科院分区：
文献类型：
--
作者：
Kaj Grønbæk;M. Kyng;P. Mogensen
本文探讨了如何支持工作，特别是在大型技术项目的合作。调查是基于一个特定的丹麦工程公司的案例研究，它揭示了计算机支持的协同工作（CSCW）在这种设置的挑战。该公司负责管理和监督世界上最大的隧道/桥梁建设项目之一。我们最初的目标是确定CSCW的要求，因为他们在这个特定的设置，而不是调查和实验室调查展开。这些需求为产品开发提供了关于特定功能的反馈，并作为CSCW在此类环境中的长期愿景。事实证明，在产品开发环境中开发我们的合作设计技术也成为一个主要问题。初步合作分析查明了日常工作中的一些瓶颈，需要在这些方面提供合作支助。瓶颈的示例包括：共享材料、发布任务和跟踪任务状态。接地的分析，合作设计研讨会的基础上，未来的工作情况下的场景，建立了调查不同的CSCW技术在这种设置的潜力。在研讨会上，模型和原型被用来支持最终用户在评估CSCW技术的基础上具体的，动手的经验。讲习班发现了若干挑战。第一，要支持分享材料，就需要将大量不同的材料整合到一个超媒体网络中。第二，任务是紧密结合的材料被处理，因此协调工具应整合设施管理材料。第三，大多数日常工作任务是事件驱动的，计划变化太快，人们无法在计算机上注册。如果不满足这些挑战，新的CSCW工具很可能会引入太多的开销，而不是真正有用。
This paper investigates how to support work and in particular cooperation in large-scale technical projects. The investigation is based on a case study of a specific Danish engineering company and it uncovers challenges to Computer Supported Cooperative Work (CSCW) in this setting. The company is responsible for management and supervision of one of the world's largest tunnel/bridge construction projects. Our original goal was to determine requirements for CSCW as they unfold in this specific setting as opposed to survey and laboratory investigations. The requirements provide feedback to product development both on specific functionality and as a long term vision for CSCW in such settings. As it turned out, developing our cooperative design techniques in a product development setting also became a major issue. The initial cooperative analysis identified a number of bottlenecks in daily work, where support for cooperation is needed. Examples of bottlenecks are: sharing materials, issuing tasks, and keeping track of task status. Grounded in the analysis, cooperative design workshops based on scenarios of future work situations were established to investigate the potential of different CSCW technologies in this setting. In the workshops, mock-ups and prototypes were used to support end-users in assessing CSCW technologies based on concrete, hands-on experiences. The workshops uncovered several challenges. First, support for sharing materials would require a huge body of diverse materials to be integrated, for example into a hypermedia network. Second, tasks are closely coupled to materials being processed thus a coordination tool should integrate facilities for managing materials. Third, most daily work tasks are event driven and plans change too rapidly for people to register them on a computer. Without meeting these challenges, new CSCW tools are likely to introduce too much overhead to be really useful.