Expression of empathy in a Facebook-based diabetes support group
Expression of empathy in a Facebook-based diabetes support group
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DOI：
10.1016/j.dcm.2018.01.008
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发表时间：
2018-10-01
影响因子：
2
通讯作者：
Koteyko, Nelya
中科院分区：
文献类型：
--
作者：
Pounds, Gabrina;Hunt, Daniel;Koteyko, Nelya
现有研究表明，患有慢性疾病的人转向在线健康社区不仅是为了分享和检查相关事实信息，也是为了接受和表达同病相怜的同情心。事实上，除了向他人寻求建议和向他人提供建议之外，社会支持的表达（包括同理心特征）被发现是在线支持团体（OSG）中讨论的核心。这是第一项使用基于语用学的话语分析方法的研究，该方法侧重于“同理心交流行为”（Pounds 和 De Pablos-Ortega，2016）来调查社交网站（SNS）上的同理心表达，特别是在 Facebook 支持小组或 FSG 中。该分析适用于发送给 2 型糖尿病 FSG 的 560 条消息，并探讨了如何在异步交互的多对话环境中表达同理心。该研究有助于确定 FSG 的支持价值，并为进一步研究其他 SNS 环境中的移情沟通提供基础。皇冠版权所有 (C) 2018 由 Elsevier Ltd 出版。保留所有权利。
Existing studies show that people suffering from chronic illnesses turn to online health communities not only to share and check relevant factual information but also to receive and express empathy from/to their fellow sufferers. Indeed, along with seeking and providing advice from and to others, expressions of social support, including empathic features, have been found to be central to discourse in online support groups (OSGs). This is the first study to use a pragmatics-based discourse analytic approach that focuses on "empathic communicative acts" (Pounds and De Pablos-Ortega, 2016) to investigate the expression of empathy on a social networking site (SNS), and specifically in a Facebook support group or FSG. The analysis is applied to 560 messages to a type 2 diabetes FSG and explores how empathy is expressed within the multi dialogic context of asynchronous interaction. The study helps qualify the supportive value of FSGs and provides the basis for further studies of empathic communication in other SNS contexts. Crown Copyright (C) 2018 Published by Elsevier Ltd. All rights reserved.