'Citizen-centred' public services: contestability without consumer-driven competition?
'Citizen-centred' public services: contestability without consumer-driven competition?
复制标题
“以公民为中心”的公共服务：没有消费者驱动的竞争的可竞争性？
DOI：
10.1080/09540960902768038
复制
发表时间：
2009
影响因子：
2.5
通讯作者：
Martin S
中科院分区：
文献类型：
--
作者：
Martin S
威尔士政策制定者拒绝了以客户为导向的市场方式来提供公共服务。相反，他们拥护一种植根于协作和公民参与的交付模式。最近对威尔士公共服务进行的两次广泛评估的经验证据表明，这种方法可以为用户选择和竞争提供一种可行的替代方案，但要想完全有效，中央和地方政府需要接受其他改善的驱动因素。
Welsh policy-makers have rejected customer-driven market approaches to the delivery of public services. Instead they espouse a model of delivery rooted in collaboration and citizen engagement. Empirical evidence from two recent wide-ranging reviews of public services in Wales suggests that this approach could offer a viable alternative to user choice and competition but, for it to be fully effective, central and local government need to embrace other drivers of improvement.