A method to support environmentally conscious service design using Quality Function Deployment (QFD)
A method to support environmentally conscious service design using Quality Function Deployment (QFD)
复制标题
使用质量功能部署 (QFD) 支持环保服务设计的方法
DOI：
10.1109/ecodim.2003.1322737
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发表时间：
2003
期刊：
影响因子：
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通讯作者：
Y. Shimomura
中科院分区：
文献类型：
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作者：
T. Sakao;K. Watanabe;Y. Shimomura
为了解决环境问题，人们普遍认为“去物质化”是关键问题之一，经济活动的“服务化”有助于“去物质化”。本文提出了一种基于RSP （Receiver State Parameter，接收者状态参数）服务模型的服务生态设计支持方法，该方法采用QFD （Quality Function Deployment，质量功能部署）。提出了生态设计过程中服务评价的四种类型。洗衣服务应用于所提出的方法，并证明了其有效性。
In order to tackle environmental problems, it is widely recognized that "dematerialization" is one of the key issues and "servicification" of economic activities can contribute to "dematerialization." This paper proposes an ecodesign support methodology of services using QFD (Quality Function Deployment) based on the RSP (Receiver State Parameter)-based service model which the authors have already constructed. Four types of service evaluations in an ecodesign process are proposed. Clothes washing services are applied to the proposed methods and their effectiveness is demonstrated.