Seniority and Hierarchy in Thai Work Environment ; An Additional Factor Influencing Transfer of Training of Management Trainees in a Leading International Hotel Chain in Thailand-猫眼课题宝

泰国工作环境中的资历和等级制度；

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2016

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Nattawut Wetprasit

................................................................................................................................ V 引言............................................................................................................................................ 1 文献综述.................................................................................................................................. 3 管理培训生计划.................................................................................................................. 3 培训转移.................................................................................................................................. 4 工作环境....................................................................................................................................... 6 泰国背景下的研究....................................................................................................................... 8 资历和等级 ................................................................................................................................ 9 泰国价值观 ....................................................................................................................................... 10 Krengjai .................................................................................................................................. 10 Bun kun ....................................................................................................................................... 11 面子....................................................................................................................................... 11 研究框架 .................................................................................................................................. 12 研究问题...................................................................................................................... 12 研究框架 ...................................................................................................................... 13 方法论 ....................................................................................................................... 14 一般定性分析 .................................................................................................................. 14 样本 .................................................................................................................................. 15 数据组织和分析 .................................................................................................................. 15 道德考虑...................................................................................................................... 16 结果 ...................................................................................................................................... 16 参与者 ...................................................................................................................................... 16 资历和等级制度的存在程度 .................................................................................................. 18 资历和等级制度对培训转移的影响 .................................................................................. 24 执行机会...................................................................................................................... 24 社会支持 ................................................................................................................................ 27 转移氛围 .................................................................................................................................. 29 后果 .................................................................................................................................. 30 工作不满 .................................................................................................................................. 31 失去动力和决心 ................................................................................................................ 31 学习、表达和成功的障碍 ................................................................................................................. 31 GRA 19003 硕士论文01.09.2016 第 ii 页辞职 ................................................................................................................................ 32 知识隐藏 .................................................................................................................................. 34 工作满意度 .................................................................................................................................. 34 适应性和成功 .................................................................................................................................. 34 忠诚度和工作投入 .................................................................................................................................. 35 讨论 ................................................................................................................................................. 36对公司的建议 ................................................................................................................ 40 局限性 ................................................................................................................................ 42 未来研究 .................................................................................................................................. 43 结论 ................................................................................................................................. 44 参考文献 ................................................................................................................................. 47 附录 ....................................................................................................................................... 51 附录 1 – 访谈问题...................................................................................................... 51 附录 2 – 22 次访谈摘要 ................................................................................ 56 附录 3 初步论文报告 ...................................................................................... 134 GRA 19003 硕士论文 01.09.2016 Page iii 图表列表图 1 Baldwin 和 Ford (1988) p. 1 的传输过程模型65 ................................ 5 图 2 Velada 等人的训练迁移简化模型。 (2007) p.284 ... 6 图 3 研究框架模型 ....................................................................... 13 图 4 研究结果的综合研究模型 ................................................................. 46 图 5 总结结果的简化模型。 ...................................................... 46

................................................................................................................................... V INTRODUCTION........................................................................................................................... 1 LITERATURE REVIEW............................................................................................................... 3 MANAGEMENT TRAINEE PROGRAM ............................................................................................... 3 TRANSFER OF TRAINING ................................................................................................................ 4 WORK ENVIRONMENT................................................................................................................... 6 RESEARCH IN THAI CONTEXT ....................................................................................................... 8 SENIORITY AND HIERARCHY ......................................................................................................... 9 THAI VALUES .............................................................................................................................. 10 Krengjai ................................................................................................................................. 10 Bun kun .................................................................................................................................. 11 Face saving ........................................................................................................................... 11 RESEARCH FRAMEWORK ...................................................................................................... 12 RESEARCH QUESTIONS ................................................................................................................ 12 RESEARCH FRAMEWORK............................................................................................................. 13 METHODOLOGY ....................................................................................................................... 14 GENERIC QUALITATIVE ANALYSIS ............................................................................................. 14 SAMPLE ....................................................................................................................................... 15 DATA ORGANIZATION AND ANALYSIS ......................................................................................... 15 ETHICAL CONSIDERATION ................................................................................................... 16 RESULTS ...................................................................................................................................... 16 PARTICIPANTS ............................................................................................................................. 16 DEGREE OF EXISTENCE OF SENIORITY AND HIERARCHY .............................................................. 18 THE EFFECTS OF SENIORITY AND HIERARCHY ON TRANSFER OF TRAINING .................................. 24 Opportunity to perform.......................................................................................................... 24 Social Support ....................................................................................................................... 27 Transfer climate .................................................................................................................... 29 THE CONSEQUENCES ................................................................................................................... 30 JOB DISSATISFACTION................................................................................................................. 31 Loss of motivation and determination ................................................................................... 31 Barrier to learning, expression and success .......................................................................... 31 GRA 19003 MASTER THESIS 01.09.2016 Page ii Resignation ............................................................................................................................ 32 Knowledge hiding .................................................................................................................. 34 JOB SATISFACTION ...................................................................................................................... 34 Adaptability and success ....................................................................................................... 34 Loyalty and work engagement ............................................................................................... 35 DISCUSSION ................................................................................................................................ 36 SUGGESTIONS FOR THE COMPANY ................................................................................... 40 LIMITATION ............................................................................................................................... 42 FUTURE RESEARCH ................................................................................................................. 43 CONCLUSION ............................................................................................................................. 44 REFERENCE ................................................................................................................................ 47 APPENDICES ............................................................................................................................... 51 APPENDIX 1 – INTERVIEW QUESTIONS ........................................................................................ 51 APPENDIX 2 – SUMMARIES OF TWENTY-TWO INTERVIEWS .......................................................... 56 APPENDIX 3 PRELIMINARY THESIS REPORT ............................................................................ 134 GRA 19003 MASTER THESIS 01.09.2016 Page iii List of figures Figure 1 Transfer process model by Baldwin and Ford (1988) p. 65 ...................... 5 Figure 2 Simplified model of transfer of training by Velada, et al. (2007) p.284 ... 6 Figure 3 Research framework model ..................................................................... 13 Figure 4 Comprehensive research model of findings ............................................ 46 Figure 5 Simplified model summarizing the results. ............................................. 46

Seniority and Hierarchy in Thai Work Environment ; An Additional Factor Influencing Transfer of Training of Management Trainees in a Leading International Hotel Chain in Thailand

泰国工作环境中的资历和等级制度；

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