Are Telecommuters Remotely Good Citizens? Unpacking Telecommuting's Effects on Performance Via I-Deals and Job Resources
Are Telecommuters Remotely Good Citizens? Unpacking Telecommuting's Effects on Performance Via I-Deals and Job Resources
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DOI：
10.1111/peps.12082
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发表时间：
2015-06-01
影响因子：
5.5
通讯作者：
Delaney-Klinger, Kelly
中科院分区：
文献类型：
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作者：
Gajendran, Ravi S.;Harrison, David A.;Delaney-Klinger, Kelly
尽管它们被广泛采用，但人们仍然担心虚拟工作安排会损害员工的工作绩效和公民行为。远程办公真的会妨碍员工工作效率的这些关键方面吗？为了回答这个问题，我们开发了一个理论框架，通过一套反映i-deals和工作资源的双重机制，将远程办公与任务和情境绩效联系起来。此外，我们提出这些路径的意义和结果取决于围绕远程办公的社会背景。我们使用来自各种组织的323名员工和143名匹配的主管的现场数据对该框架进行了测试。正如预测的那样，我们发现远程办公直接或间接地通过感知自主性与任务和情境绩效呈正相关。这些有益的影响取决于社会环境的两个方面：领导-成员交换以及同事和主管之间的规范适当性信号。
Despite their widespread adoption, concerns remain that virtual work arrangements can harm employee job performance and citizenship behavior. Does telecommuting really hamper these critical dimensions of employee effectiveness? To answer this question, we develop a theoretical framework linking telecommuting to task and contextual performance via a dual set of mechanismsreflecting proposed effects of i-deals and job resources. Further, we propose that the meaning of and outcomes from these paths depend on the social context surrounding telecommuting. We test the framework with field data from 323 employees and 143 matched supervisors across a variety of organizations. As predicted, we find that telecommuting is positively associated with task and contextual performance, directly and indirectly via perceived autonomy. These beneficial effects are contingent upon two aspects of the social context: leader-member exchange and signals of its normative appropriateness among coworkers and one's supervisor.