Emotion AI at Work: Implications for Workplace Surveillance, Emotional Labor, and Emotional Privacy
Emotion AI at Work: Implications for Workplace Surveillance, Emotional Labor, and Emotional Privacy
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DOI：
10.1145/3544548.3580950
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发表时间：
2023-04
期刊：
影响因子：
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通讯作者：
Kat Roemmich;F. Schaub;Nazanin Andalibi
中科院分区：
文献类型：
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作者：
Kat Roemmich;F. Schaub;Nazanin Andalibi
工作场所越来越多地采用情感人工智能，这有望给组织带来好处。然而，人们对工作场所中受到情感人工智能影响的工人的看法和经历知之甚少。我们对（n=15）美国成年工人的访谈研究解决了这一差距，发现（1）参与者认为情感人工智能严重侵犯了工人敏感情感信息的隐私； (2) 情感人工智能可能会强制工人遵守情感劳动期望，并且工人可能会参与情感劳动作为保护其情感隐私的机制； (3) 工作场所中的情感人工智能可能会导致工人受到广泛的伤害。研究结果表明，有必要承认和定义个人对我们所引入的情感隐私的权利，并就如何在工作场所内外保护和维护情感隐私提出重要的研究和政策问题。
Workplaces are increasingly adopting emotion AI, promising benefits to organizations. However, little is known about the perceptions and experiences of workers subject to emotion AI in the workplace. Our interview study with (n=15) US adult workers addresses this gap, finding that (1) participants viewed emotion AI as a deep privacy violation over the privacy of workers’ sensitive emotional information; (2) emotion AI may function to enforce workers’ compliance with emotional labor expectations, and that workers may engage in emotional labor as a mechanism to preserve privacy over their emotions; (3) workers may be exposed to a wide range of harms as a consequence of emotion AI in the workplace. Findings reveal the need to recognize and define an individual right to what we introduce as emotional privacy, as well as raise important research and policy questions on how to protect and preserve emotional privacy within and beyond the workplace.