A Method for Supporting Service Design Based on Multiple Domain Knowledge
A Method for Supporting Service Design Based on Multiple Domain Knowledge
复制标题
一种基于多领域知识的支持服务设计的方法
DOI：
10.1115/detc2010-29032
复制
发表时间：
2010
影响因子：
3.2
通讯作者：
Y. Shimomura
中科院分区：
文献类型：
--
作者：
Kazuhiro Oki;Kentaro Watanabe;R. Chiba;Y. Shimomura
最近，为客户提供高度创新的服务以实现与竞争对手的差异化变得越来越重要。以这种创新的服务内容满足客户需求，是企业区别于竞争对手的服务的有效途径。然而，很少有研究直接支持创建新的服务内容，例如，使用计算机对知识的信息处理技术的服务设计支持。对于服务提供商来说，获取满足客户需求的创造性服务设计解决方案是有效的。在本文中，我们提出了一种支持方法，通过使用另一类服务的功能来满足客户对目标服务的需求。该方法支持基于与不同服务的客户需求或功能的相似性来获取新的服务设计方案。通过将所提出的方法应用于现有服务案例，对所提出的方法进行了验证。版权所有©2010，ASME
Recently, it has become increasingly important to provide customers with highly creative services to attain differentiation from competing firms. Fulfilling customer requirements with such creative service contents is an effective way to differentiate a firm’s services from those of its competitors. However, there have been few studies that directly support the creation of new service contents, e.g., service design support using information-processing technology for knowledge by the computer. It is valid for service providers to acquire creative service design solutions that fulfill customer requirements. In this paper, we propose a support method to fulfill customer requirements for a target service by using the functions of another type of service. This method supports the acquisition of new service design solutions on the basis of the similarity with the customer requirements or functions of different services. The proposed method is verified by applying it to an existing service case.Copyright © 2010 by ASME