Volunteer Moderators in Twitch Micro Communities: How They Get Involved, the Roles They Play, and the Emotional Labor They Experience
Volunteer Moderators in Twitch Micro Communities: How They Get Involved, the Roles They Play, and the Emotional Labor They Experience
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Twitch 微社区的志愿者版主:他们如何参与、他们扮演的角色以及他们经历的情感劳动
DOI:
10.1145/3290605.3300390
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发表时间:
2019
期刊:
影响因子:
--
通讯作者:
Wohn, Donghee Yvette
中科院分区:
文献类型:
--
作者:
Wohn, Donghee Yvette
The ability to engage in real-time text conversations is an important feature on live streaming platforms. The moderation of this text content relies heavily on the work of unpaid volunteers. This study reports on interviews with 20 people who moderate for Twitch micro communities, defined as channels that are built around a single or group of streamers, rather than the broadcast of an event. The study identifies how people become moderators, their different styles of moderating, and the difficulties that come with the job. In addition to the hardships of dealing with negative content, moderators also have complex interpersonal relationships with the streamers and viewers, where the boundaries between emotional labor, physical labor, and fun are intertwined.
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