Volunteer Moderators in Twitch Micro Communities: How They Get Involved, the Roles They Play, and the Emotional Labor They Experience

Volunteer Moderators in Twitch Micro Communities: How They Get Involved, the Roles They Play, and the Emotional Labor They Experience
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Twitch 微社区的志愿者版主:他们如何参与、他们扮演的角色以及他们经历的情感劳动

DOI:
10.1145/3290605.3300390
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发表时间:
2019
期刊:
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems
影响因子:
--
通讯作者:
Wohn, Donghee Yvette
Wohn, Donghee Yvette
中科院分区:
--
文献类型:
--
作者:
Wohn, Donghee Yvette

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能够进行实时文本对话是直播平台的一项重要功能。这篇课文内容的审核在很大程度上依赖于无偿志愿者的工作。这项研究报道了对20名Twitch微社区主持人的采访,Twitch微社区的定义是围绕单个或一组流媒体用户建立的频道,而不是事件的广播。这项研究确定了人们是如何成为主持人的,他们的不同主持风格,以及这项工作带来的困难。除了处理负面内容的艰辛,版主与流媒体和观众之间的人际关系也很复杂,情感劳动、体力劳动和娱乐之间的边界交织在一起。
The ability to engage in real-time text conversations is an important feature on live streaming platforms. The moderation of this text content relies heavily on the work of unpaid volunteers. This study reports on interviews with 20 people who moderate for Twitch micro communities, defined as channels that are built around a single or group of streamers, rather than the broadcast of an event. The study identifies how people become moderators, their different styles of moderating, and the difficulties that come with the job. In addition to the hardships of dealing with negative content, moderators also have complex interpersonal relationships with the streamers and viewers, where the boundaries between emotional labor, physical labor, and fun are intertwined.
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