Vacation decisions, activities and satisfactions.

Vacation decisions, activities and satisfactions.
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DOI:
10.1016/0160-7383(84)90098-7
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发表时间:
1984
影响因子:
13.2
通讯作者:
W. van Raaij;Dick A. Francken
W. van Raaij;Dick A. Francken
中科院分区:
管理学2区
文献类型:
--
作者:
W. van Raaij;Dick A. Francken

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度假是一个主要的消费类别。人们花了相当多的注意力来决定是否采取一种(一般决策),作为丈夫、妻子和孩子共同做出决策,以及从不同的来源和媒体获取信息。信息的作用是使人敏感、说服、提高欣赏和使选择合法化。可以区分几种假期类型。生活方式,作为一个更广泛的概念,可以作为解释度假行为的良好基础。公平和归因是理解度假者不满意和投诉行为的重要概念。
Vacations are a major consumer expense category. People devote considerable attention to deciding whether to take one or not (generic decision), to making joint decisions as husband, wife, and children, and to acquiring information from different sources and media. Information functions to sensitize, persuade, heighten appreciation, and legitimize choices. Several vacation types can be distinguished. Life-style, as a broader concept, may server as a good basis of explanation for vacation behavior. Equity and attribution are important concepts in understanding vacationer (dis)satisfaction and complaint behavior.