Using Lean Philosophy to Improve Passenger Departure Flow in Abu Dhabi Airport
Using Lean Philosophy to Improve Passenger Departure Flow in Abu Dhabi Airport
复制标题
利用精益理念改善阿布扎比机场的旅客出发流量
DOI：
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发表时间：
2015
期刊：
影响因子：
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通讯作者：
Abdulla Al
中科院分区：
文献类型：
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作者：
Parminder Kang;Abdulla Al
精益是一种既定的流程改进理念，旨在实现卓越运营，其好处不仅仅是改进流程。这很明显，因为精益的好处在汽车、航空航天和制造领域得到了真正的利用。精益理念在银行、高等教育、软件开发等服务领域有许多实施。本文的主要目的是概述精益理念并探讨精益理念对机场流程的好处。由于航空公司法规、国家/国际法律等不同利益相关者之间存在复杂的相互联系，机场流程与制造业和其他服务业完全不同。本文通过阿布扎比国际机场（主要国际机场）的乘客出发流程 (PDP) 举例说明了精益理念。本文首先探讨了该项目的背景，以及为什么机场有许多特征，这些特征与最初设计精益的制造环境有着根本的不同。自诞生以来，精益理念也被应用于许多服务环境。此外，还介绍了精益理念，并从 PDP 角度讨论了精益原则和浪费。在此基础上，对机场使用的现有流程改进方法进行了简短的文献回顾。该项目所实现的最终目标是开发一种将精益原则应用于 PDP 的实用方法，帮助航空公司经理和员工消除可用资源的浪费，从而根据精益理念增加流程各个阶段的客流量。
Lean is an established process improvement philosophy to achieve the operational excellence and the benefits can be more than just improving the process. This is evident as the benefits of Lean are truly exploited in automotive, aerospace and manufacturing sectors. There are numerous implementations of Lean philosophy in service sector such as banking, higher education, software development etc. The main aim of this paper is provide an overview of Lean philosophy and explore the benefits for airport processes. The airport processes are completely different than the manufacturing and other service sectors due to the complex interlinking between different stake holders such as airline regulations, national/international law etc. This paper exemplifies the Lean philosophy by drawing examples form Passenger Departure Process (PDP) in Abu Dhabi International Airport (a major international airport). This paper starts with examining the background to the project and why airports have many characteristic features, which are fundamentally different to the manufacturing environment in which Lean was originally devised. Since its origins, Lean philosophy has been also applied to many service environments. Further, Lean philosophy is introduced and Lean principles and waste is discussed from the PDP perspective. Along this, a brief literature review is presented on the existing process improvement approaches used in the airports. The ultimate aim of the project which it has achieved was to develop a practical methodology of applying Lean principles to the PDP help airline managers and staff eliminates the waste of available resources and so increases the passenger flow through various stages of the process in line with Lean philosophy.