Genre ecologies: an open-system approach to understanding and constructing documentation
Genre ecologies: an open-system approach to understanding and constructing documentation
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类型生态：一种理解和构建文档的开放系统方法
DOI：
10.1145/344599.344646
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发表时间：
2000
期刊：
影响因子：
--
通讯作者：
M. Zachry
中科院分区：
文献类型：
--
作者：
C. Spinuzzi;M. Zachry
作者认为，当前理解和构建计算机文档的方法是基于一个有缺陷的假设，即文档作为一个封闭的系统工作，他们提出了一种思考文本的替代方法，这些文本使计算机技术对人们有用。通过两个历史案例研究，作者描述了体裁生态学框架如何为人们使用文本来理解计算机技术的复杂方式提供了新的见解。该框架旨在帮助研究人员和文档人员考虑人们在使用计算机时使用的多种文本中的偶然性、分散性和稳定性。作者最后提出了三种启发式工具，以支持今天从事开发文档的技术传播者的工作：探索性问题、类型生态图和有机工程。
Arguing that current approaches to understanding and constructing computer documentation are based on the flawed assumption that documentation works as a closed system, the authors present an alternative way of thinking about the texts that make computer technologies usable for people. Using two historical case studies, the authors describe how a genre ecologies framework provides new insights into the complex ways that people use texts to make sense of computer technologies. The framework is designedto help researchers and documentors account for contingency, decentralization, and stability in the multiple texts the people usewhile working with computers. The authors conclude by proposing three heuristic tools to support the work of technical communicators engaged in developing documentation today: exploratory questions, genre ecology diagrams, and organic engineering.