A multi-dimensional framework for evaluating the transit service performance
A multi-dimensional framework for evaluating the transit service performance
复制标题
DOI：
10.1016/j.tra.2013.01.041
复制
发表时间：
2013-04
影响因子：
6.4
通讯作者：
Mohammad Nurul Hassan;Y. Hawas;K. Ahmed
中科院分区：
文献类型：
--
作者：
Mohammad Nurul Hassan;Y. Hawas;K. Ahmed
本文提出了一个衡量公共交通服务绩效的多层次框架。该框架结合使用主观和客观措施来评估服务质量。它允许将公共交通服务的各个利益相关者（用户、运营商和服务提供商）的意见纳入多标准评估过程中。该框架可以评估不同细节级别（系统级别和路线级别）的公共交通服务绩效。它可以用来评估航线层面的绩效，然后可以用来提供具体建议，以增强特定航线的运营，也可以在更宏观的层面上使用，以识别系统层面的运营缺陷或改进领域。路线分析级别基于涉及加权评分技术的多标准评估程序。通过对阿布扎比市 12 条运营路线的交通系统进行案例研究来说明该框架。
This paper presents a multi-level framework to measure public transit service performance. This framework uses a combination of subjective and objective measures to assess the service quality. It allows for the opinions of the various stakeholders of public transit services (users, operators, and service providers) to be incorporated in a multi-criteria evaluation process. The framework can evaluate the public transit service performance at different levels of details (system level and route level). It can be used to assess the performance at the route level, which can then be used to provide specific recommendations to enhance the operation for specific routes, and also it can be used at a more macroscopic level to identify the operational deficiencies or areas of improvement at the system level. The route analysis level is based on a multi-criteria evaluation procedure that involves weighted scoring techniques. A case study on a transit system of 12 operating routes in Abu Dhabi city is conducted to illustrate the framework.