What mediators do with words: Implementing three models of rational discussion in dispute mediation
What mediators do with words: Implementing three models of rational discussion in dispute mediation
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调解员用言语做什么：在纠纷调解中实施理性讨论的三种模式
DOI：
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发表时间：
2002
期刊：
影响因子：
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通讯作者：
Mark Aakhus
中科院分区：
文献类型：
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作者：
S. Jacobs;Mark Aakhus
这项研究确定了调解人在解释冲突局势和制定最合理和适当的继续进行方式时所使用的三种理性模式。这些模式、批判性讨论、讨价还价和治疗阐明了调解人对冲突的性质和管理冲突所需的活动框架的假设。这些模型是通过对41个调解会议的语料库进行仔细分析而开发的。分析表明，调解的内容、方向和结果是由调解人实施的活动框架塑造的。这一点可以从讨价还价和治疗模式中争论被转移和被劝阻的方式看出。这些模型表明，调解能力可以从两个方面来理解：在语篇流中实施哪种模式、何时实施以及如何最好地实施任何模式。
This study identifies three models of rationality that mediators employ in interpreting conflict situations and formulating the most sensible and appropriate way to proceed. These models, critical discussion, bargaining, and therapy articulate what mediators presume about the nature of conflict and the framework of activity required to manage the conflict. The models were developed through a close analysis of a corpus of forty-one mediation sessions. The analysis shows that the substance, direction, and outcome of mediation is shaped by the framework of activity implemented by the mediator. This can be seen by the way in which arguments are deflected and discouraged in bargaining and therapy models. These models suggest that mediation competence can be understood in terms of two issues: which model to implement when and how best to implement any model in a stream of discourse.