The Importance of Supervisor Support for Effective Hotel Employees
The Importance of Supervisor Support for Effective Hotel Employees
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DOI：
10.1177/1938965513511147
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发表时间：
2014-11
影响因子：
3.5
通讯作者：
Osman M. Karatepe
中科院分区：
文献类型：
--
作者：
Osman M. Karatepe
主管对员工的支持促进了工作嵌入，这反过来又鼓励了有效的员工绩效和减少员工流动等基本工作成果。本研究的实证研究模型发现，工作嵌入中介主管支持和组织重视的工作成果，如服务恢复性能，工作绩效和离职意向之间的关系。数据来自喀麦隆四家高档酒店的212名全职一线酒店员工及其直接主管。通过一个月两次的调查，研究可以开始评估工作嵌入对自愿离职的影响。对酒店业的主要影响是，主管需要得到鼓励和帮助员工的工具。此外，酒店可以建立人力资源政策，让员工有机会作为团队工作，并成为更深入的组织。
Supervisors’ support of employees promotes job embeddedness, which in turn encourages such essential job outcomes as effective employee performance and reduced employee turnover. The empirical research model tested in this study found that job embeddedness mediates the relationship between supervisor support and such organizationally valued job outcomes as service recovery performance, job performance, and turnover intentions. Data were obtained from 212 full-time frontline hotel employees and their immediate supervisors in four upscale hotels in Cameroon. By taking two surveys a month apart, the study could begin to assess the effects of job embeddedness on voluntary turnover. The chief implication for the hotel industry is that supervisors need to be given the tools to encourage and assist their employees. In addition, the hotel can establish human resource policies that give employees a chance to work as teams and become even more embedded in the organization.