Cognitive Artefacts In Support Of Medical Shift Handover: An In-Use, In-Situ Evaluation
Cognitive Artefacts In Support Of Medical Shift Handover: An In-Use, In-Situ Evaluation
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支持医疗轮班交接的认知制品：使用中的现场评估
DOI：
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发表时间：
2019
期刊：
影响因子：
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通讯作者：
James Fone
中科院分区：
文献类型：
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作者：
Stephanie M. Wilson;J. Galliers;James Fone
Technologies introduced to support complex and critical work practices merit rigorous and effective evaluation. However, evaluation strategies often fall short of evaluating real use by practitioners in the workplace and thereby miss an opportunity to gauge the true impact of the technology on the work. We report an in-use, in-situ evaluation of two cognitive artefacts that support the everyday work of handover in a healthcare setting. The evaluation drew inspiration from the theoretical viewpoint offered by distributed cognition, focusing on the information content, representational media and context of use of the artefacts. We discuss how this approach led to insights about the artefacts and their support of the work that could not have been obtained with more traditional evaluation techniques. Specifically, we argue that the ubiquitous evaluation approach of user testing with its reliance on think-alouds and observations of interaction is inadequate in this context and set an initial agenda for issues that should be addressed by in-use, in-situ evaluations.
