Knowledge Sharing on Enterprise Social Media: Practices to Cope With Institutional Complexity
Knowledge Sharing on Enterprise Social Media: Practices to Cope With Institutional Complexity
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DOI：
10.1111/jcc4.12153
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发表时间：
2016-03
期刊：
影响因子：
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通讯作者：
N. Oostervink;Marlous Agterberg;M. Huysman
中科院分区：
文献类型：
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作者：
N. Oostervink;Marlous Agterberg;M. Huysman
本研究探讨使用企业社交媒体ESM的组织知识共享，并表明，专业人士面临的模糊性，因为他们的知识共享行为是由一个制度的复杂性，包括2个不同的制度逻辑：专业的逻辑，和公司的逻辑。我们的定性案例研究的ESM在IT咨询机构表明，专业人士找到的方法来管理他们的经验，通过从事的ESM的启示，以这样一种方式来开发应对的做法：连接管理，声誉管理和信息管理的模糊性。通过用制度逻辑的观点补充启示的观点，我们能够推进对ESM如何促进但也阻碍知识共享的学术理解。
This study examines the use of enterprise social media ESM for organizational knowledge sharing and shows that professionals face ambiguities because their knowledge sharing behavior is informed by an institutional complexity that consists of 2 dissimilar institutional logics: logics of the profession, and logics of the corporation. Our qualitative case study of an ESM at an IT consultancy organization shows that professionals find ways to manage the ambiguities they experience by engaging the affordances of ESM in such a way as to develop coping practices: connection management, reputation management, and information management. By complementing the affordance perspective with an institutional logics perspective, we are able to advance scholarly understanding on how ESM can facilitate but also frustrate knowledge sharing.