Building bridges: boundary spanners in servitized supply chains
Building bridges: boundary spanners in servitized supply chains
复制标题
DOI：
10.1108/ijopm-01-2016-0052
复制
发表时间：
2018-02
影响因子：
9.9
通讯作者：
Mehmet Chakkol;Antonios Karatzas;Mark Johnson;J. Godsell
中科院分区：
文献类型：
--
作者：
Mehmet Chakkol;Antonios Karatzas;Mark Johnson;J. Godsell
目的解决方案的提供取决于有效和高效的供应链。服务化中的现有话语仍然停留在组织或组织间层面，对个人作用的强调有限。然而，供应链不仅仅是组织之间的关系，它们是跨越组织边界的复杂的人际关系。对边界空间及其相互作用的关注有限，这意味着对提供解决方案至关重要的管理角色仍未确定。本文的目的是确定边界空间的功能，作用和做法，连接组织，使有效地提供解决方案。设计/方法/方式-案例研究，包括61个采访中的11家公司进行了英国网络的商用车制造商，调查跨越边界的产品和解决方案的提供。结果-边界speries的功能，从沟通产品和价格功能的产品提供战略沟通，减少不和谐，专业教育，咨询和利用产品的解决方案提供。这项研究还确定了跨越边界的角色和做法，形成这些功能的解决方案提供。独创性/价值-这是第一次研究，确定和描述的边界跨越功能，角色和做法的servitization。本研究借由跨越边界的透镜，针对服务化研究中缺乏实证管理层面的探讨。它扩展了关于服务化与产品环境下供应链管理差异的理论讨论。
Purpose Solutions provision depends on effective and efficient supply chains. Existing discourse within servitization has remained at the organisational or inter-organisational level with a limited emphasis on the role of individuals. However, supply chains are not just relationships between organisations, they are complex, inter-personal relationships that span organisational boundaries. The limited focus on boundary spanners and their interactions means that managerial roles critical for the provision of solutions remain unidentified. The purpose of this paper is to identify the functions, roles and practices of boundary spanners that connect organisations and enable the effective provision of solutions. Design/methodology/approach A case study comprising 61 interviews in 11 firms was conducted in the UK network of a commercial vehicles manufacturer, to investigate boundary spanning for product and solutions provision. Findings The functions of boundary spanners move from communicating product and price features in product provision towards strategic communication, dissonance reduction, professional education, consultation and leveraging offerings in solutions provision. The study also identifies the boundary spanning roles and practices that form these functions for solutions provision. Originality/value This is the first study in servitization that identifies and describes the boundary spanning functions, roles and practices. By adopting the lens of boundary spanning, the research addresses the lack of empirical managerial-level enquiry within servitization research. It extends the theoretical discussion on the differences between supply chain management in servitized vs product contexts.