Models and Patterns of Trust
Models and Patterns of Trust
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DOI：
10.1145/2675133.2675154
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发表时间：
2015-02
期刊：
影响因子：
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通讯作者：
Bran Knowles;M. Rouncefield;Mike Harding;N. Davies;L. Blair;James Hannon;J. Walden;Ding Wang
中科院分区：
文献类型：
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作者：
Bran Knowles;M. Rouncefield;Mike Harding;N. Davies;L. Blair;James Hannon;J. Walden;Ding Wang
在所有的协作工作中，信任是成功的计算机支持的协作工作的重要组成部分，但很少有设计原则的方式来帮助从业者开发系统，培养信任。为了解决这个问题，我们提出了一套设计模式，根据我们的经验设计系统的明确意图，增加利益相关者之间的信任。我们通过描述我们自己的学习过程，从信任模型的开发、测试和改进，到我们意识到我们沿着获得的见解通过设计模式最有用地表达，来将这些模式置于上下文中。除了一套模式的信任，本文试图证明模式的价值作为一种手段，通过民族志调查揭示的细微差别的沟通。
As in all collaborative work, trust is a vital ingredient of successful computer supported cooperative work, yet there is little in the way of design principles to help practitioners develop systems that foster trust. To address this gap, we present a set of design patterns, based on our experience designing systems with the explicit intention of increasing trust between stakeholders. We contextualize these patterns by describing our own learning process, from the development, testing and refinement of a trust model, to our realization that the insights we gained along the way were most usefully expressed through design patterns. In addition to a set of patterns for trust, this paper seeks to demonstrate of the value of patterns as a means of communicating the nuances revealed through ethnographic investigation.