Development of E-mail Delivery Mediation System Based on Interruptibility and Its Evaluation in Daily Office Work Scenario
Development of E-mail Delivery Mediation System Based on Interruptibility and Its Evaluation in Daily Office Work Scenario
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基于可中断性的电子邮件传递中介系统的开发及其在日常办公场景中的评估
DOI：
10.1109/access.2019.2928696
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发表时间：
2019
期刊：
影响因子：
3.9
通讯作者：
Kinya Fujita
中科院分区：
文献类型：
--
作者：
Yasumasa Kobayashi;Yuichiro Fujimoto;Kinya Fujita
在不合适的时间收到电子邮件通知会扰乱从事智力活动的员工，降低他们的生产力。我们建议建立一个电子邮件传递调解系统来处理这个问题。系统会暂停电子邮件的发送，并从用户的PC操作活动中估计其可中断性。然后，它只在估计的可中断性符合特定的传递标准时才发送电子邮件，特别是当用户切换应用程序时。在真实办公室中的长期评估表明，基于系统对用户可中断性的估计的电子邮件中介可以将一定比例的通知转移到任务或子任务断点，或者用户较少参与任务的时间。
Notifications of e-mail arrivals at inappropriate times disrupt workers engaged in intellectual activities and reduce their productivity. We propose an e-mail delivery mediation system to deal with this issue. The system suspends e-mail delivery and estimates users' interruptibility from their PC operation activities. Then, it delivers e-mail only when the estimated interruptibility matches certain delivery criteria, especially when a user switches applications. A long-term evaluation in a real office revealed that e-mail mediation based on the system's estimates of user interruptibility can shift a certain percentage of the notifications to task or subtask breakpoints or to times at which the user is less engaged in a task.