Developing a Personality Model for Speech-based Conversational Agents Using the Psycholexical Approach

Developing a Personality Model for Speech-based Conversational Agents Using the Psycholexical Approach
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使用心理词汇方法开发基于语音的会话代理的人格模型

DOI:
10.1145/3313831.3376210
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发表时间:
2020
期刊:
Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems
影响因子:
--
通讯作者:
H. Hussmann
H. Hussmann
中科院分区:
--
文献类型:
--
作者:
Sarah Theres Volkel;R. Schodel;Daniel Buschek;Clemens Stachl;Verena Winterhalter;M. Buhner;H. Hussmann

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我们提出了第一个系统的分析,专门开发的个性维度来描述基于语音的会话代理人的个性。本研究首先采用多方法收集描述性形容词,从1)在线调查的自由描述任务中收集描述性形容词(228个唯一描述符),2)实验室中的交互任务(176个唯一描述符),以及3)对会话代理(Alexa,Google Assistant,Cortana)的30,000条在线评论进行文本分析(383个唯一描述符)。我们将结果汇总成一组349个形容词,然后由744人在在线调查中进行评分。因素分析表明,常用的大五人格模型不能充分描述代理人的人格。作为开发个性模型的第一步,我们提出了替代维度,并讨论了代理个性,个性感知个性化和未来研究的设计的影响。
We present the first systematic analysis of personality dimensions developed specifically to describe the personality of speech-based conversational agents. Following the psycholexical approach from psychology, we first report on a new multi-method approach to collect potentially descriptive adjectives from 1) a free description task in an online survey (228 unique descriptors), 2) an interaction task in the lab (176 unique descriptors), and 3) a text analysis of 30,000 online reviews of conversational agents (Alexa, Google Assistant, Cortana) (383 unique descriptors). We aggregate the results into a set of 349 adjectives, which are then rated by 744 people in an online survey. A factor analysis reveals that the commonly used Big Five model for human personality does not adequately describe agent personality. As an initial step to developing a personality model, we propose alternative dimensions and discuss implications for the design of agent personalities, personality-aware personalisation, and future research.
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发表时间: 2017
期刊: arXiv e-prints
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