Development of the Physical Therapy Outpatient Satisfaction Survey (PTOPS)
Development of the Physical Therapy Outpatient Satisfaction Survey (PTOPS)
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DOI：
10.1093/ptj/79.2.159
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发表时间：
1999-02-01
期刊：
影响因子：
3.2
通讯作者：
Sonstroem, RJ
中科院分区：
文献类型：
--
作者：
Roush, SE;Sonstroem, RJ
背景和目的。这项三阶段研究的目的是（1）确定门诊患者对物理治疗满意度的基本组成部分，以及（2）开发一种测试，对这些组成部分进行可靠且有效的测量。科目。第 1、2 和 3 阶段分别使用了三个样本，其中包括来自 21 个机构的 177、257 和 173 名门诊患者。方法和结果。在第一阶段？主成分分析 (PCA)、可靠性检查以及与社会期望量表的相关性被用来将 98 个项目减少到 32 个项目。这些分析确定了物理治疗门诊患者满意度的 5 个组成部分模型。第 2 阶段 PCA 修订了 48 个项目，表明 4 个组件而不是 5 个组件代表了最佳模型，并产生了 34 项物理治疗门诊满意度调查 (PTOPS)。使用第 2 阶段和第 3 阶段数据进行的因子分析支持了这一结论，并为 PTOPS 评分的内部有效性提供了证据。 4 个分量表被标记为“增强因素”、“削弱因素”、“位置”和“成本”。来自第 3 阶段受试者子样本的反应为分数的有效性提供了证据，因为“增强器”、“减弱器”和“成本”的 PTOPS 组成部分似乎区分了明显满意的患者和明显不满意的患者。 “位置”和“增强器”分数将在预定的物理治疗课程中出勤率高的受试者与出勤率差的受试者区分开来。结论与讨论。在这项研究中，我们确定了物理治疗中门诊患者满意度的组成部分，并利用它们开发了一项测试，可以对这些组成部分进行有效且可靠的测量。
Background and Purpose. The purposes of this 3-phase study were (1) to identify the underlying components of outpatient satisfaction in physical therapy and (2) to develop a test that would yield reliable and valid measurements of these components. Subjects. Three samples, consisting of 177, 257, and 173 outpatients from 21 facilities, were used in phases 1, 2, and 3, respectively. Methods and Results. In phase 1? principal component analyses (PCAs), reliability checks, and correlations with social desirability scales were used to reduce a pool of 98 items to 32 items. These analyses identified a 5-component model of outpatient satisfaction in physical therapy. The phase 2 PCA, with a revised pool of 48 items, indicated that 4 components rather than 5 components represented the best model and resulted in the 34-item Physical Therapy Outpatient Satisfaction Survey (PTOPS). Factor analyses conducted with phase 2 and phase 3 data supported this conclusion and provided evidence for the internal validity of the PTOPS scores. The 4-component scales were labeled "Enhancers," "Detractors," "Location," and "Cost." Responses from subsamples of phase 3 subjects provided evidence for validity of scores in that the PTOPS components of "Enhancers," "Detractors," and "Cost" appeared to differentiate overtly satisfied patients from overtly dissatisfied patients. "Location" and "Enhancer" scores discriminated subjects with excellent attendance at scheduled physical therapy sessions from those with poor attendance. Conclusion and Discussion. In this study, we identified components of outpatient satisfaction in physical therapy and used them to develop a test that would yield valid and reliable measurements of these components.