Innovating From Within: A Process Model for User-Centered Digital Development in Academic Medical Centers.
Innovating From Within: A Process Model for User-Centered Digital Development in Academic Medical Centers.
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DOI：
10.2196/11048
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发表时间：
2018-12-19
影响因子：
2.7
通讯作者：
Mann, Devin M
中科院分区：
文献类型：
--
作者：
Chokshi, Sara Kuppin;Mann, Devin M
背景：设计思维和以人为中心的设计方法在卫生保健文献中越来越常见，特别是在与卫生信息技术(HIT)有关的文献中，作为开发可用的、可扩散的工具和过程的途径。在担负数字创新任务的学术医学中心需要一个全面的过程模型来指导开发，该模型结合了当前的行业趋势，包括设计思维和精益和敏捷的数字开发方法。目的：本研究旨在描述我们以用户为中心的HIT开发模型的基础和阶段。方法：基于我们的经验，我们建立了一套完整的HIT开发方法和严格的流程，以务实的方式利用设计思维和精益敏捷策略，同时保持方法论的完整性，以支持学术研究目标。结果：针对HIT以用户为中心的数字开发，我们开发了一个四阶段实用流程模型。结论：我们开发的以用户为中心的HIT开发模型是多种创新项目的结晶，代表了一个多阶段、高保真的过程，以使工具更具创造性、灵活性、高效性和有效性。这一模式是构建HIT设计的严格方法的关键一步，该方法结合了多学科、务实的视角，结合了学术研究实践和最先进的数字产品开发方法，以满足医疗保健的独特需求。
BACKGROUND: Design thinking and human-centered design approaches have become increasingly common in health care literature, particularly in relation to health information technology (HIT), as a pathway toward the development of usable, diffusible tools and processes. There is a need in academic medical centers tasked with digital innovation for a comprehensive process model to guide development that incorporates current industry trends, including design thinking and lean and agile approaches to digital development.OBJECTIVE: This study aims to describe the foundations and phases of our model for user-centered HIT development.METHODS: Based on our experience, we established an integrated approach and rigorous process for HIT development that leverages design thinking and lean and agile strategies in a pragmatic way while preserving methodological integrity in support of academic research goals.RESULTS: A four-phased pragmatic process model was developed for user-centered digital development in HIT.CONCLUSIONS: The model for user-centered HIT development that we developed is the culmination of diverse innovation projects and represents a multiphased, high-fidelity process for making more creative, flexible, efficient, and effective tools. This model is a critical step in building a rigorous approach to HIT design that incorporates a multidisciplinary, pragmatic perspective combined with academic research practices and state-of-the-art approaches to digital product development to meet the unique needs of health care.