Proactive and reactive e-government services recommendation
Proactive and reactive e-government services recommendation
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DOI：
10.1007/s10209-015-0442-z
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发表时间：
2016-11-01
影响因子：
2.4
通讯作者：
Elouedi, Zied
中科院分区：
文献类型：
--
作者：
Ayachi, Raouia;Boukhris, Imen;Elouedi, Zied
为提供电子服务而设计的政府门户网站通常信息过多，可能妨碍电子政务服务的有效性。本文提出了一个新的框架，为公民提供适应的内容和个性化的服务，满足他们的需求，并适合他们的配置文件，以保证普遍获得政府服务。所提出的反应式和主动式解决方案联合收割机结合了使用不同数据源的几种推荐技术，公民档案、社交媒体数据库、公民反馈数据库和服务数据库。结果表明，推荐系统为公民提供可访问的个性化电子政务服务。
Governmental portals designed to provide electronic services are generally overloaded with information that may hinder the effectiveness of e-government services. This paper proposes a new framework to supply citizens with adapted content and personalized services that satisfy their requirements and fit with their profiles in order to guarantee universal access to governmental services. The proposed reactive and proactive solutions combine several recommendation techniques that use different data sources i.e., citizen profile, social media databases, citizen's feedback databases and service databases. It is shown that recommender systems provide citizens with accessible personalized e-government services.