An exploratory study of the correlation between ISO 9001 certification and corporate performance of Italian companies
An exploratory study of the correlation between ISO 9001 certification and corporate performance of Italian companies
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意大利企业ISO 9001认证与企业绩效相关性的探索性研究
DOI：
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发表时间：
2017
期刊：
影响因子：
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通讯作者：
L. Mastrogiacomo
中科院分区：
文献类型：
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作者：
F. Franceschini;M. Galetto;L. Mastrogiacomo
目的：本文旨在验证意大利公司根据ISO 9001标准进行的质量管理体系认证与失败风险之间可能存在的关系。设计/方法/办法：一个综合指数，总结了最重要的经济/金融方面的研究公司被假定为响应变量的统计模型，研究三个具体因素的影响：认证，公司规模和区域发展。分析是对属于不同制造业部门的意大利公司进行的。使用的数据来自Bureau货车Dijk的数据库Aida®和意大利认证机构Accredia的数据库。该研究基于方差分析（ANOVA）和列联表。结果：方差分析的初步结果表明，只有公司规模和区域发展可以被认为是完全显着的。然而，从列联表分析得出的主要结论是，ISO 9001认证与公司失败的风险有关。因此，情况多种多样，认证与公司业绩之间的重大积极互动并不总是得到证实。研究限制/影响：虽然研究显示了一些有趣的结果，它是容易扩展和改进。特别是，在目前的探索阶段，它仅限于一个特定的时期，只考虑意大利部分，但它可以延长到更长的年份，并扩展到欧洲和国际一级。实际影响：这项研究为一些关于ISO 9001认证的意义、有用性和有效性的重要问题开辟了道路。特别是，现在可能是时候问一问认证模式是否真的需要彻底反思。独创性/价值：这项工作是第一次探索性的尝试，失败的风险与实现ISO 9001认证。有几个类似的作品在文学，但是，主要集中在部门方面的公司背景
Purpose: The paper aims at verifying a possible relationship between Quality Management System certification according to ISO 9001 standard and risk of failure of Italian companies. Design/methodology/approach: A synthetic index which summarize the most crucial economic/financial aspects of the studied companies is assumed as the response variable of a statistical model for studying the effects of three specific factors: certification, company size and regional development. The analysis is conducted on a sample of Italian companies belonging to different manufacturing sectors. The used data are obtained from the database Aida® by Bureau van Dijk and from the database of the Italian accreditation body Accredia. The study is based on ANOVA (Analysis of Variance) and Contingency Tables. Findings: Preliminary results of ANOVA show that only company size and regional development can be considered fully significant. However, the major conclusion from the analysis of Contingency Tables is that ISO 9001 certification is connected to the risk of failure of a company. Hence, the scenario is quite variegated and a significant positive interaction between certification and corporate performance is not always confirmed. Research limitations/implications: Although the research shows some interesting results, it is liable to extensions and improvements. In particular, at the current exploratory level, it is limited to a specific period of time and considers only the Italian sector, but it could be extended to a wider number of years and to European and international level. Practical implications: The study opens a way for a number of important questions about the meaning, usefulness and effectiveness of ISO 9001 certification. In particular, it may be time to ask whether the paradigm of certification actually needs a radical rethink. Originality/value: This work represents a first exploratory attempt to correlate the risk of failure with the achievement of ISO 9001 certification. There are several similar works in literature which, however, focus mainly on sectorial aspects of the corporate background