Hidden Costs of Graphical User Interfaces: Failure to Make the Transition from Menus and Icon Toolbars to Keyboard Shortcuts
Hidden Costs of Graphical User Interfaces: Failure to Make the Transition from Menus and Icon Toolbars to Keyboard Shortcuts
复制标题
图形用户界面的隐性成本：无法从菜单和图标工具栏过渡到键盘快捷键
DOI：
10.1207/s15327590ijhc1802_1
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发表时间：
2005
期刊：
影响因子：
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通讯作者：
Anikó Sándor
中科院分区：
文献类型：
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作者：
D. Lane;H. Napier;S. Peres;Anikó Sándor
图形界面允许用户使用下拉菜单、图标工具栏和键盘快捷键发布命令。菜单和图标工具栏更容易学习，而键盘快捷键更高效。对于用户来说，随着经验的积累，从使用易于学习的菜单和图标方法迁移到更高效的键盘快捷键方法似乎是很自然的。为了调查这种转变发生的程度，251名有经验的Microsoft Word用户接受了一份问卷调查，评估他们对最频繁出现的命令的方法选择。与我们的预期相反，大多数有经验的用户很少使用高效的键盘快捷键，而是倾向于使用图标工具栏。第二项研究证实键盘快捷键确实是最有效的方法。六名参与者使用菜单选择、图标工具栏和键盘快捷键执行常见命令。不出所料，键盘快捷键是最高效的。这些研究表明，即使是有经验的用户在使用图形界面方面也效率低下。提高用户效率的一种可能方法是培训计划为用户提供路线图，使其从使用下拉菜单和点击图标工具栏过渡到发布键盘快捷键。
Graphical interfaces allow users to issue commands using pull-down menus, icon toolbars, and keyboard shortcuts. Menus and icon toolbars are easier to learn, whereas keyboard shortcuts are more efficient. It would seem natural for users to migrate from the use of easy-to-learn menu and icon methods to the more efficient method of keyboard shortcuts as they gain experience. To investigate the extent to which this transition takes place, 251 experienced users of Microsoft Word were given a questionnaire assessing their choice of methods for the most frequently occurring commands. Contrary to our expectations, most experienced users rarely used the efficient keyboard shortcuts, favoring the use of icon toolbars instead. A second study was done to verify that keyboard shortcuts are, indeed, the most efficient method. Six participants performed common commands using menu selection, icon toolbars, and keyboard shortcuts. The keyboard shortcuts were, as expected, the most efficient. These studies show that even experienced users are inefficient in their use of graphical interfaces. One possible way to improve user efficiency is for training programs to provide a roadmap for users to make the transition from using pull-down menus and clicking icon toolbars to issuing keyboard shortcuts.