Simulation of check-in at airports
Simulation of check-in at airports
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DOI：
10.1109/wsc.2001.977409
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发表时间：
2001-12
期刊：
影响因子：
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通讯作者：
P. Joustra;N. Dijk
中科院分区：
文献类型：
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作者：
P. Joustra;N. Dijk
本文的目的是描述：（a）为什么模拟是必要的，以评估登机手续，（B）登机柜台的模拟工具箱和（c）两个案例研究阿姆斯特丹机场史基波尔。首先，它是讨论为什么排队理论的结果是太有限的，但仍然有用的预测排队时间在机场办理登机手续柜台。其次，强调了仿真的必要性，并提出了一个专用的仿真工具箱。该工具箱适用于以下几个目的：（1）分析操作值机规则（例如，通用而不是专用值机;（2）经济舱乘客溢出到商务舱柜台），进行容量研究;（3）评估值机柜台的操作规划;以及（4）改进人员规划。两个模拟研究进行了概述与史基波尔的工具箱：一个是评估业务检查的规则，一个是确定增长能力的史基波尔与当前的检查设施。
The purpose of the paper is to describe: (a) why simulation is necessary to evaluate check-in, (b) a simulation toolbox for check-in counters and (c) two case studies for Amsterdam Airport Schiphol. First, it is discussed why queuing theory results are too limited but nevertheless useful to predict queuing times for check-in counters at airports. Next the necessity of simulation is emphasized and a special purpose simulation toolbox is presented. The toolbox is suitable for several purposes: (1) analyzing operational check-in rules (e.g. common instead of dedicated check-in; (2) overflow for economy class passengers to business class counters), performing capacity studies; (3) evaluating the operational planning of check-in counters; and (4) improving personnel planning. Two simulation studies are outlined that are conducted with the toolbox for Schiphol: one to evaluate operational check-in rules and one to determine the growth capacity of Schiphol with the current check-in facilities.