Emotional Contagion at Work
Emotional Contagion at Work
复制标题
工作中的情绪感染
DOI：
10.1177/1052562913489030
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发表时间：
2014
影响因子：
1.4
通讯作者：
Michael E. Palanski
中科院分区：
文献类型：
--
作者：
Rebecca A. Bull Schaefer;Michael E. Palanski
这篇文章描述了一个课堂练习，旨在展示情绪传染的概念。实证研究发现，领导者在工作中的情绪表现与不同成员的工作态度和绩效有关。然而，学生可能很难理解情绪如何以及为什么会影响组织成果。因此，这个课堂练习的目的是展示领导者的情绪表现如何快速和容易地刺激群体成员之间的传染。此外，这个练习让学生反思情绪劳动的影响，并显示与感受到领导者的情绪显示在组织中。具体来说，这个练习使用了夸张的领导者情绪展示，学生们有机会体验和反思真实和不真实的情绪展示是如何传染的。在回顾了有关情绪感染、情绪劳动和情绪调节策略的文献后，本练习将被详细描述，并提出课堂讨论要点。最后，文章结束时建议如何将这种经验练习在其他本科生和研究生管理课程，以及教师如何使用我们的研究结果。
This article describes an in-class exercise designed to demonstrate the concept of emotional contagion. Empirical research has found that leader emotional displays at work relate to various member work attitudes and performance. However, students may have a difficult time understanding how and why emotions can influence organizational outcomes. Thus, the objective of this in-class exercise is to demonstrate how quickly and easily leader emotional displays stimulate contagion among group members. In addition, this exercise allows students to reflect on the influence of emotional labor and displayed versus felt leader emotional displays in organizations. Specifically, the exercise uses exaggerated leader emotional displays, and students get the opportunity to experience and reflect on how both authentic and inauthentic emotional displays are contagious. After reviewing the literature concerning emotional contagion, emotional labor, and emotional regulation strategies, this exercise is described in detail and class discussion points are presented. Finally, the article ends with advice on how to incorporate this experiential exercise in other undergraduate and graduate management courses and how instructors might use our findings.